Factors affecting customer intention to use online food delivery services before and during the COVID-19 pandemic C Hong, HH Choi, EKC Choi, HWD Joung Journal of Hospitality and Tourism Management 48, 509-518, 2021 | 275 | 2021 |
Social media marketing: applying the uses and gratifications theory in the hotel industry EK Choi, D Fowler, B Goh, J Yuan Journal of Hospitality Marketing & Management 25 (7), 771-796, 2016 | 269 | 2016 |
Investigating key attributes in experience and satisfaction of hotel customer using online review data HJ Ban, H Choi, EK Choi, S Lee, HS Kim Sustainability 11 (23), 6570, 2019 | 102 | 2019 |
Employee job satisfaction and customer-oriented behavior: A study of frontline employees in the foodservice industry EK Choi, HW Joung Journal of Human Resources in Hospitality & Tourism 16 (3), 235-251, 2017 | 90 | 2017 |
Effects of perceived quality and perceived value of campus foodservice on customer satisfaction: Moderating role of gender HW Joung, EK Choi, E Wang Journal of Quality Assurance in Hospitality & Tourism 17 (2), 101-113, 2016 | 89 | 2016 |
Exploring customer experiential components and the conceptual framework of customer experience, customer satisfaction, and actual behavior EK Choi, A Wilson, D Fowler Journal of foodservice business research 16 (4), 347-358, 2013 | 76 | 2013 |
Determinants of customer purchase intention toward online food delivery services: The moderating role of usage frequency C Hong, EKC Choi, HD Joung Journal of Hospitality and Tourism Management 54, 76-87, 2022 | 74 | 2022 |
Understanding vegetarian customers: the effects of restaurant attributes on customer satisfaction and behavioral intentions H Choi, HW Joung, EK Choi, HS Kim Journal of Foodservice Business Research 25 (3), 353-376, 2022 | 67 | 2022 |
Let’s face it: are customers ready for facial recognition technology at quick-service restaurants? O Ciftci, EKC Choi, K Berezina International Journal of Hospitality Management 95, 102941, 2021 | 67 | 2021 |
Investigating differences in job-related attitudes between full-time and part-time employees in the foodservice industry HW Joung, EK Choi, JJ Taylor International Journal of Contemporary Hospitality Management 30 (2), 817-835, 2018 | 57 | 2018 |
The effects of restaurant nutrition menu labelling on college students’ healthy eating behaviours MG Roseman, HW Joung, EKC Choi, HS Kim Public Health Nutrition 20 (5), 797-804, 2017 | 55 | 2017 |
Do hotel attributes and amenities affect online user ratings differently across hotel star ratings? I Soifer, EK Choi, E Lee Journal of Quality Assurance in Hospitality & Tourism 22 (5), 539-560, 2021 | 38 | 2021 |
Understanding food truck customers: Selection attributes and customer segmentation H Choi, EK Choi, B Yoon, HW Joung International Journal of Hospitality Management 90, 102647, 2020 | 32 | 2020 |
Does gender moderate the relationship among festival attendees’ motivation, perceived value, visitor satisfaction, and electronic word-of-mouth? J Ahn, EK Choi, HW Joung Information 11 (9), 412, 2020 | 26 | 2020 |
Promoting hotel upselling: The effect of message appeal and delivery setting on consumer attitude and purchase intention JJ Ahn, EKC Choi, HW Joung Journal of Hospitality and Tourism Management 52, 295-303, 2022 | 19 | 2022 |
University foodservice in South Korea: A study of comparison between university-operated restaurant and external foodservice contractors HW Joung, HS Kim, EK Choi, HO Kang, BK Goh Journal of Foodservice Business Research 14 (4), 405-413, 2011 | 19 | 2011 |
Hospitality and tourism management student satisfaction with their majors and career readiness amid the COVID-19 pandemic C Hong, I Soifer, H Lee, EKC Choi, T Ruetzler Journal of Hospitality, Leisure, Sport & Tourism Education 32, 100434, 2023 | 17 | 2023 |
The impact of perceived service and food quality on behavioral intentions in continuing care retirement communities: A mediating effect of satisfaction HW Joung, EK Choi, BK Goh Journal of Quality Assurance in Hospitality & Tourism 16 (3), 221-234, 2015 | 16 | 2015 |
The impact of customer perceived value on customer satisfaction and loyalty toward the food delivery robot service C Hong, EK Choi, HW Joung, HS Kim Journal of Hospitality and Tourism Technology 14 (5), 908-924, 2023 | 15 | 2023 |
Customer intention to use facial recognition technology at quick-service restaurants O Ciftci, EKC Choi, K Berezina E-review of Tourism Research 17 (5), 2020 | 15 | 2020 |