| Customer experience from a self-service system perspective M Åkesson, B Edvardsson, B Tronvoll Journal of service management 25 (5), 677-698, 2014 | 147 | 2014 |
| E‐government and service orientation: gaps between theory and practice M Åkesson, P Skålén, B Edvardsson International Journal of Public Sector Management 21 (1), 74-92, 2008 | 120 | 2008 |
| Value proposition test-driving for service innovation: How frontline employees innovate value propositions M Åkesson, P Skålén, B Edvardsson, A Stålhammar Journal of Service Theory and Practice 26 (3), 2016 | 104 | 2016 |
| Servitization as business model contestation: A practice approach T Palo, M Åkesson, N Löfberg Journal of Business Research 104, 486-496, 2019 | 93 | 2019 |
| Effects of e‐government on service design as perceived by employees M Åkesson, B Edvardsson Managing Service Quality: An International Journal 18 (5), 457-478, 2008 | 55 | 2008 |
| Creating a service platform–how to co-create value in a remote service context N Löfberg, M Åkesson Journal of Business & Industrial Marketing 33 (6), 768-780, 2018 | 43 | 2018 |
| Towards a service‐dominant professional identity: An organisational socialisation perspective M Åkesson, P Skålén Journal of Service Management 22 (1), 23-38, 2011 | 37 | 2011 |
| Role constellations in value co-creation: a study of resource integration in an e-government context M Åkesson Karlstad University, 2011 | 28 | 2011 |
| Customer roles from a self-service system perspective M Åkesson, B Edvardsson International Journal of Quality and Service Sciences 10 (2), 196-210, 2018 | 23 | 2018 |
| Professional identity in service work: why front-line employees do what they do P Echeverri, M Åkesson Journal of Service Theory and Practice 28 (3), 315-335, 2018 | 20 | 2018 |
| ITIL compliance with service-dominant logic S Cronholm, H Göbel, M Åkesson E-service journal 11 (2), 74-97, 2020 | 11 | 2020 |
| Service-Dominant Logic: A Missing Link in Servitization Research? N Åkesson, Maria, Löfberg The Palgrave Handbook of Servitization, 389-402, 2021 | 5 | 2021 |
| Creating the perfect match: Roles and archetypes of open service innovation P Myhrén, L Witell, M Åkesson Service Innovation For Sustainable Business: Stimulating, Realizing And …, 2019 | 1 | 2019 |
| Digital service innovation practices for service growth M Åkesson, N Löfberg, L Witell Spring Servitization Conference, 2022 | | 2022 |
| Exploring the Black Box of Service Co-Recovery Encounters: A Conversation Analysis Approach J Arsenovic, B Edvardsson, T Gruber, B Tronvoll, M Åkesson, R Sikveland Fontiers in Service, 2017 | | 2017 |
| Co-creating the service recovery experience–A new lens on service recovery J Arsenovic, B Edvardsson, T Gruber, M Akesson, B Tronvoll Loughborough University, 2016 | | 2016 |
| Role constellations in self-service based systems M Åkesson, B Edvardsson Nordic Academy of Management Conference, University of Iceland, Reykjavik …, 2013 | | 2013 |
| What drives customer experiences: the influence of norms M Åkesson, B Edvardsson, B Tronvoll QUIS 13, June 10-13, 2013, Karlstad, Sweden., 2013 | | 2013 |
| Do contracts restrict front-line employees to be innovative and co-create value? C Camén, M Åkesson 16th QMOD conference on Quality and Service Sciences ICQSS 2013, September 4 …, 2013 | | 2013 |
| What drives customer experiences? M Åkesson, B Edvardsson, B Tronvoll Naples Forum, June 18-21, University of Naples, Italy, 2013 | | 2013 |
Bo EdvardssonProfessor of Business Administration, CTF Service Research Centre, Karlstad university在 kau.se 的电子邮件经过验证