| Enterprise resource planning: A taxonomy of critical factors M Al-Mashari, A Al-Mudimigh, M Zairi European journal of operational research 146 (2), 352-364, 2003 | 1814 | 2003 |
| Business process management: a boundaryless approach to modern competitiveness M Zairi Business process management journal 3 (1), 64-80, 1997 | 1100 | 1997 |
| BPR implementation process: an analysis of key success and failure factors M Al‐Mashari, M Zairi Business process management journal 5 (1), 87-112, 1999 | 700 | 1999 |
| Benchmarking for best practice M Zairi Routledge, 2010 | 627* | 2010 |
| ERP software implementation: an integrative framework A Al-Mudimigh, M Zairi, M Al-Mashari European Journal of Information Systems 10 (4), 216-226, 2001 | 475 | 2001 |
| Business process re‐engineering and process management: a survey of current practice and future trends in integrated management M Zairi, D Sinclair Management decision 33 (3), 3-16, 1995 | 464 | 1995 |
| Measuring performance for business results M Zairi Springer Science & Business Media, 2012 | 456 | 2012 |
| Managing customer dissatisfaction through effective complaints management systems M Zairi The TQM magazine 12 (5), 331-337, 2000 | 402 | 2000 |
| Managing customer satisfaction: a best practice perspective M Zairi The TQM magazine 12 (6), 389-394, 2000 | 401 | 2000 |
| Effective process management through performance measurement: Part III‐an integrated model of total quality‐based performancemeasurement D Sinclair, M Zairi Business Process Re-engineering & Management Journal 1 (3), 50-65, 1995 | 374* | 1995 |
| Extending the concept of supply chain:: The effective management of value chains AS Al-Mudimigh, M Zairi, AMM Ahmed International Journal of Production Economics 87 (3), 309-320, 2004 | 361 | 2004 |
| Business process reengineering: a survey of international experience M Al‐Mashari, Z Irani, M Zairi Business process management journal 7 (5), 437-455, 2001 | 361 | 2001 |
| Knowledge management critical success factors M Alazmi, M Zairi Total Quality Management & Business Excellence 14 (2), 199-204, 2003 | 344 | 2003 |
| Practical benchmarking: The complete guide: A complete guide M Zairi, P Leonard Springer Science & Business Media, 1994 | 342 | 1994 |
| Revisiting BPR: a holistic review of practice and development M Al‐Mashari, M Zairi Business process management journal 6 (1), 10-42, 2000 | 333 | 2000 |
| Business process reengineering: critical success factors in higher education H Ahmad, A Francis, M Zairi Business Process Management Journal 13 (3), 451-469, 2007 | 332 | 2007 |
| The impact of social responsibility on business performance M Zairi, J Peters Managerial auditing journal 17 (4), 174-178, 2002 | 321 | 2002 |
| ERP implementation critical success factors-the role and impact of business process management YF Jarrar, A Al-Mudimigh, M Zairi Proceedings of the 2000 IEEE International Conference on Management of …, 2000 | 311 | 2000 |
| Measurement practice for knowledge management PK Ahmed, KK Lim, M Zairi Journal of Workplace learning 11 (8), 304-311, 1999 | 302 | 1999 |
| Supply‐chain re‐engineering using enterprise resource planning (ERP) systems: an analysis of a SAP R/3 implementation case M Al‐Mashari, M Zairi International Journal of Physical Distribution & Logistics Management 30 (3 …, 2000 | 294 | 2000 |