Theo dõi
Anu Helkkula
Anu Helkkula
Senior Research Specialist, Research Ethics, Hanken School of Economics, Finland
Email được xác minh tại hanken.fi
Tiêu đề
Trích dẫn bởi
Trích dẫn bởi
Năm
Characterizing value as an experience: implications for service researchers and managers
A Helkkula, C Kelleher, M Pihlström
Journal of service research 15 (1), 59-75, 2012
10492012
Service experience co-creation: conceptualization, implications, and future research directions
E Jaakkola, A Helkkula, L Aarikka-Stenroos
Journal of service management 26 (2), 182-205, 2015
6992015
Characterising the concept of service experience
A Helkkula
Journal of service management 22 (3), 367-389, 2011
5402011
Circularity of customer service experience and customer perceived value
A Helkkula, C Kelleher
Journal of customer behaviour 9 (1), 37-53, 2010
3202010
Archetypes of service innovation: implications for value cocreation
A Helkkula, C Kowalkowski, B Tronvoll
Journal of service research 21 (3), 284-301, 2018
3102018
The changing role of the health care customer: review, synthesis and research agenda
JR McColl-Kennedy, H Snyder, M Elg, L Witell, A Helkkula, SJ Hogan, ...
Journal of Service Management 28 (1), 2-33, 2017
2352017
User-based innovation in services
J Sundbo, M Toivonen
Edward Elgar Publishing, 2011
1942011
A systematic review of artificial intelligence and robots in value co-creation: current status and future research avenues
V Kaartemo, A Helkkula
Journal of Creating Value 4 (2), 211-228, 2018
1832018
Practices and experiences: challenges and opportunities for value research
A Helkkula, C Kelleher, M Pihlström
Journal of Service Management 23 (4), 554-570, 2012
1502012
Service experiences beyond the direct use: indirect customer use experiences of smartphone apps
A Dube, A Helkkula
Journal of Service Management 26 (2), 224-248, 2015
1412015
Narratives and metaphors in service development
A Helkkula, M Pihlström
Qualitative Market Research: An International Journal 13 (4), 354-371, 2010
902010
Am I worth it? Gifting myself with luxury
H Kauppinen-Räisänen, J Gummerus, C von Koskull, Å Finne, A Helkkula, ...
Journal of fashion Marketing and Management 18 (2), 112-132, 2014
632014
Service experience in an innovation context
A Helkkula
Svenska handelshögskolan, 2010
442010
How do customers and pharmacists experience generic substitution?
L Gill, A Helkkula, N Cobelli, L White
International journal of pharmaceutical and healthcare marketing 4 (4), 375-395, 2010
432010
Transformative hospitality services: A conceptualization and development of organizational dimensions
AS Gallan, S Kabadayi, F Ali, A Helkkula, L Wu, Y Zhang
Journal of Business Research 134, 171-183, 2021
362021
Using neo-animism to revisit actors for Sustainable Development Goals (SDGs) in SD logic
A Helkkula, EJ Arnould
Journal of Business Research 149, 860-868, 2022
312022
Understanding and advancing service experience co-creation
E Jaakkola, A Helkkula, L Aarikka-Stenroos
Journal of Service Management 26 (2), 2015
312015
Parents' burdens of service for children with ASD–implications for service providers
A Helkkula, AJ Buoye, H Choi, MK Lee, SQ Liu, TL Keiningham
Journal of Service Management 31 (5), 1015-1039, 2020
282020
Service innovation as an experience: differences between employee and user narratives
A Helkkula, M Holopainen
User-based innovation in services, 2011
252011
Virtually speaking-customer to customer communication in blogs
C Kelleher, A Helkkula
Journal of Applied Management and Entrepreneurship 15 (3), 4, 2010
242010
Hệ thống không thể thực hiện thao tác ngay bây giờ. Hãy thử lại sau.
Bài viết 1–20