Theo dõi
Lia Patrício
Lia Patrício
Associate Professor, INESC TEC and Faculty of Engineering, University of Porto
Email được xác minh tại fe.up.pt
Tiêu đề
Trích dẫn bởi
Trích dẫn bởi
Năm
Service Research Priorities in a Rapidly Changing Context
AL Ostrom, A Parasuraman, DE Bowen, L Patrício, CA Voss
Journal of Service Research 18 (2), 127-159, 2015
20902015
Multilevel service design: from customer value constellation to service experience blueprinting
L Patrício, RP Fisk, JF e Cunha, L Constantine
Journal of Service Research 14 (2), 180-200, 2011
10932011
Customer experience modeling: from customer experience to service design
J Teixeira, L Patrício, NJ Nunes, L Nóbrega, RP Fisk, L Constantine
Journal of Service Management 23 (3), 362-376, 2012
7162012
Designing multi-interface service experiences: the service experience blueprint
L Patrício, RP Fisk, J Falcão e Cunha
Journal of Service Research 10 (4), 318-334, 2008
6152008
“Futurizing” smart service: implications for service researchers and managers
NV Wunderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ...
Journal of Services Marketing 29 (6/7), 442-447, 2015
4682015
Handbook of service science
PP Maglio, CA Kieliszewski, JC Spohrer, K Lyons, L Patrício, Y Sawatani
Springer, 2019
416*2019
Understanding value co-creation in complex services with many actors
N Pinho, G Beirão, L Patrício, R P. Fisk
Journal of Service Management 25 (4), 470-493, 2014
3992014
Upframing Service Design and Innovation for Research Impact
L Patrício, A Gustafsson, R Fisk
Journal of Service Research 21 (1), 3-16, 2018
3492018
Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels
G Beirão, L Patrício, RP Fisk
Journal of Service Management 28 (2), 227-249, 2017
3472017
A bricolage perspective on service innovation
L Witell, H Gebauer, E Jaakkola, W Hammedi, L Patricio, H Perks
Journal of Business Research 79, 290-298, 2017
3102017
The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design
J Grenha Teixeira, L Patrício, KH Huang, RP Fisk, L Nóbrega, ...
Journal of Service Research 20 (3), 240-258, 2017
3022017
Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel
L Patrício, RP Fisk, J Falcão e Cunha
Managing Service Quality 13 (6), 471-482, 2003
2392003
Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems
L Patrício, D Sangiorgi, D Mahr, M Čaić, S Kalantari, S Sundar
Journal of Service Management 31 (5), 889-909, 2020
1952020
Elevating the human experience (HX) through service research collaborations: introducing ServCollab
RP Fisk, L Alkire, L Anderson, DE Bowen, T Gruber, AL Ostrom, L Patrício
Journal of Service Management 31 (4), 615-635, 2020
1682020
Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips
R Carreira, L Patrício, RN Jorge, C Magee
Transport Policy 31, 35-46, 2014
1572014
Billions of impoverished people deserve to be better served: A call to action for the service research community
RPP Fisk, L Anderson, DE Bowen, T Gruber, A Ostrom, L Patrício, ...
Journal of Service Management 27 (1), 43-55, 2016
1552016
Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare
L Patrício, NF de Pinho, JG Teixeira, RP Fisk
Service Science 10 (1), 76-97, 2018
1522018
Leveraging service design as a multidisciplinary approach to service innovation
MP Joly, JG Teixeira, L Patrício, D Sangiorgi
Journal of Service Management 30 (6), 681-715, 2019
1442019
Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches
N Costa, L Patrício, N Morelli, CL Magee
Design Studies 55 (1), 112-145, 2018
1382018
Creating New Services
L Patrício, R Fisk
Serving Customers: Global Services Marketing Perspectives, 185-207, 2013
1232013
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