| Buffering the negative effects of employee surface acting: The moderating role of employee–customer relationship strength and personalized services. KL Wang, M Groth Journal of Applied Psychology 99 (2), 341, 2014 | 181 | 2014 |
| Feeling bad and doing good: The effect of customer mistreatment on service employee's daily display of helping behaviors Y Yue, KL Wang, M Groth Personnel Psychology 70 (4), 769-808, 2017 | 148 | 2017 |
| The changing value of skill utilisation: Interactions with job demands on job satisfaction and absenteeism KL Wang, A Johnson, H Nguyen, RE Goodwin, M Groth Applied Psychology 69 (1), 30-58, 2020 | 76 | 2020 |
| Time to change: A review of organisational culture change in health care organisations A Johnson, H Nguyen, M Groth, K Wang, JL Ng Journal of Organizational Effectiveness: People and Performance 3 (3), 265-288, 2016 | 74 | 2016 |
| The customer experience of emotional labor M Groth, T Hennig-Thurau, K Wang Emotional labor in the 21st century, 127-151, 2013 | 32 | 2013 |
| The impact of surface acting on coworker-directed voluntary workplace behaviours Y Yue, KL Wang, M Groth European Journal of Work and Organizational Psychology 25 (3), 447-458, 2016 | 25 | 2016 |
| Mindfulness: creating the space for compassionate care L Blewitt, K Wang, H Nguyen, A Johnson, K Pidial, N Yu Industrial and Organizational Psychology 8 (4), 706-710, 2015 | 20 | 2015 |
| It went downhill from there: The spillover effect from previous customer mistreatment on frontline employees’ service delivery Y Yue, KL Wang, M Groth Journal of Service Research 25 (3), 478-493, 2022 | 16 | 2022 |
| Determinants of Goals 1 PA Heslin, KL Wang New developments in goal setting and task performance, 133-146, 2013 | 14 | 2013 |
| Caught out! The role of customer emotional intelligence and dual thinking processes in perceptions of frontline service employees' inauthentic positive displays KL Wang, H Nguyen, A Johnson, M Groth Psychology & Marketing 38 (12), 2191-2208, 2021 | 9 | 2021 |
| Enhancing compassion in healthcare: A multilevel perspective KL Wang, A Welp, JL Ng, H Nguyen Contemporary Issues in Work and Organisations, 208-223, 2019 | 7 | 2019 |
| How social roles shape interpersonal affect regulation at work M Groth, UK Bindl, K Wang, GA van Kleef Organizational Psychology Review 14 (1), 25-88, 2024 | 2 | 2024 |
| Not just a ‘nice to have’: Team compassionate care behaviours and patient safety KL Wang, W de Montemas, S Dey, A Johnson, H Nguyen, K Tuqiri, ... Australian Journal of Management, 03128962241270743, 2024 | | 2024 |
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