Bo Edvardsson

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6 makale

3 makale

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Finansman sağlayan kuruluşun getirdiği zorunluluğa dayalı olarak

Katkıda bulunan yazarlar

Bård TronvollProfessor of Marketing, University of Inland Norway, and CTF - Karlstad University, Swedentronvoll.no üzerinde doğrulanmış e-posta adresine sahip
Anders GustafssonProfessor of Marketing, BI Norwegian Business Schoolbi.no üzerinde doğrulanmış e-posta adresine sahip
Tore StrandvikProfessor of Marketing, Hanken School of Economics, Helsinki, Finlandhanken.fi üzerinde doğrulanmış e-posta adresine sahip
Lars WitellLinköping Universityliu.se üzerinde doğrulanmış e-posta adresine sahip
Inger RoosAssociate professorkau.se üzerinde doğrulanmış e-posta adresine sahip
Peter MagnussonProfessor, Karlstad University, Service Research Centerkau.se üzerinde doğrulanmış e-posta adresine sahip
Per KristenssonProfessorkau.se üzerinde doğrulanmış e-posta adresine sahip
Erik SundströmMSB - Swedish Civil Contingencies Agencymsb.se üzerinde doğrulanmış e-posta adresine sahip
Thorsten GruberProfessor of Marketing and Service Management, Centre for Service Management (CSM), Loughboroughlboro.ac.uk üzerinde doğrulanmış e-posta adresine sahip
Maria HolmlundProfessor of Marketing, Hanken School of Economicshanken.fi üzerinde doğrulanmış e-posta adresine sahip
Margareta FrimanProfessor, SAMOT, CTF, Karlstad universitykau.se üzerinde doğrulanmış e-posta adresine sahip
Per SkålénProfessor of Business Administration, Karlstad Universitykau.se üzerinde doğrulanmış e-posta adresine sahip
Heiko GebauerEAWAGeawag.ch üzerinde doğrulanmış e-posta adresine sahip
Kristina HeinonenProfessor, Hanken School of Economics, Helsinki, Finlandhanken.fi üzerinde doğrulanmış e-posta adresine sahip
Maria ÅkessonPh.D in business administration, CTF Service Research Center, Karlstad University, Swedenkau.se üzerinde doğrulanmış e-posta adresine sahip
Jonas MatthingPhD, ServiceLabscompare.se üzerinde doğrulanmış e-posta adresine sahip
Tommy GärlingEmeritus Professor of Psychology, Department of Psychology, University of Gothenburg, Göteborgpsy.gu.se üzerinde doğrulanmış e-posta adresine sahip
Philipp 'Phil' KlausProfessor of Customer Experience Strategy International University of Monacocranfield.ac.uk üzerinde doğrulanmış e-posta adresine sahip
Jörg PareigisCTF-Service Research Center, Karlstad University, Karlstad, Swedenkau.se üzerinde doğrulanmış e-posta adresine sahip
Stephen L. VargoSiegfried Centennial Chair of Marketing and Supply Chain Management, University of Oklahomaou.edu üzerinde doğrulanmış e-posta adresine sahip

Takip et

Bo Edvardsson

Professor of Business Administration, CTF Service Research Centre, Karlstad university

kau.se üzerinde doğrulanmış e-posta adresine sahip

Marketing service management service innovation new service development service quality


Başlık Alıntılara göre sırala Yıla göre sırala Başlığa göre sırala	Alıntı yapanlar Alıntı yapanlar	Yıl
Expanding understanding of service exchange and value co-creation: a social construction approach B Edvardsson, B Tronvoll, T Gruber Journal of the academy of marketing science 39, 327-339, 2011	2207	2011
Key concepts for new service development B Edvardsson, J Olsson Service Industries Journal 16 (2), 140-164, 1996	1497	1996
A customer‐dominant logic of service K Heinonen, T Strandvik, KJ Mickelsson, B Edvardsson, E Sundström, ... Journal of Service management 21 (4), 531-548, 2010	1449	2010
Service portraits in service research: a critical review B Edvardsson, A Gustafsson, I Roos International journal of service industry management 16 (1), 107-121, 2005	1420	2005
New service development: learning from and with customers J Matthing, B Sandén, B Edvardsson International Journal of service industry management 15 (5), 479-498, 2004	936	2004
The effects of satisfaction and loyalty on profits and growth: products versus services B Edvardsson, MD Johnson, A Gustafsson, T Strandvik Total quality management 11 (7), 917-927, 2000	867	2000
Value in use through service experience S Sandström, B Edvardsson, P Kristensson, P Magnusson Managing Service Quality: An International Journal 18 (2), 112-126, 2008	761	2008
Service quality: beyond cognitive assessment B Edvardsson Managing Service Quality: An International Journal 15 (2), 127-131, 2005	611	2005
Cocreating customer value through hyperreality in the prepurchase service experience B Edvardsson, B Enquist, R Johnston Journal of service research 8 (2), 149-161, 2005	570	2005
Quality of service: Making it really work B Edvardsson Managing Service Quality 6 (1), 1996	570	1996
New service development and innovation in the new economy B Edvardsson, A Gustafsson, B Sandén, MD Johnson Studenlitteratur, 2000	567	2000
Service breakdowns: A study of critical incidents in an airline B Edvardsson International Journal of Service Industry Management 3 (4), 0-0, 1992	567	1992
Match or mismatch: Strategy-structure configurations in the service business of manufacturing companies H Gebauer, B Edvardsson, A Gustafsson, L Witell Journal of Service Research 13 (2), 198-215, 2010	507	2010
Critical incident techniques: Towards a framework for analysing the criticality of critical incidents B Edvardsson, I Roos International Journal of Service Industry Management 12 (3), 251-268, 2001	501	2001
Quality in new service development: Key concepts and a frame of reference B Edvardsson International Journal of Production Economics 52 (1-2), 31-46, 1997	498	1997
Innovation in service ecosystems—Breaking, making, and maintaining institutionalized rules of resource integration K Koskela-Huotari, B Edvardsson, JM Jonas, D Sörhammar, L Witell Journal of Business Research 69 (8), 2964-2971, 2016	476	2016
Service quality improvement B Edvardsson Managing service quality: an International Journal 8 (2), 142-149, 1998	433	1998
Institutional logics matter when coordinating resource integration C Edvardsson, B., Kleinaltenkamp, M., Tronvoll, B., McHugh, P., Windahl Marketing Theory 14 (3), 291-309, 2014	406	2014
Drivers of customers' service experiences: a study in the restaurant industry U Walter, B Edvardsson, Å Öström Managing Service Quality: An International Journal 20 (3), 236-258, 2010	382	2010
Co‐creation in radical service innovation: a systematic analysis of microlevel processes H Perks, T Gruber, B Edvardsson Journal of product innovation management 29 (6), 935-951, 2012	377	2012

Sistem, işlemi şu anda gerçekleştiremiyor. Daha sonra yeniden deneyin.

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