Takip et
Tore Strandvik
Tore Strandvik
Professor of Marketing, Hanken School of Economics, Helsinki, Finland
hanken.fi üzerinde doğrulanmış e-posta adresine sahip - Ana Sayfa
Başlık
Alıntı yapanlar
Alıntı yapanlar
Yıl
Managing Customer Relationships for Profit: The Dynamics of RelationshipQuality
K Storbacka, T Strandvik, C Grönroos
International journal of service industry management 5 (5), 21-38, 1994
24301994
A customer‐dominant logic of service
K Heinonen, T Strandvik, KJ Mickelsson, B Edvardsson, E Sundström, ...
Journal of Service management 21 (4), 531-548, 2010
14492010
Emotions in service satisfaction
V Liljander, T Strandvik
International Journal of service industry management 8 (2), 148-169, 1997
12891997
The nature of customer relationships in services
V Liljander, T Strandvik
Advances in services marketing and management 4 (141), 67, 1995
10911995
The effects of satisfaction and loyalty on profits and growth: products versus services
B Edvardsson, MD Johnson, A Gustafsson, T Strandvik
Total quality management 11 (7), 917-927, 2000
8672000
Customer dominant value formation in service
K Heinonen, T Strandvik, P Voima
European business review 25 (2), 104-123, 2013
6222013
Customer-dominant logic: foundations and implications
K Heinonen, T Strandvik
Journal of Services Marketing 29 (6/7), 472-484, 2015
5642015
Estimating zones of tolerance in perceived service quality and perceived service value
V Liljander, T Strandvik
International Journal of Service Industry Management 4 (2), 0-0, 1993
4611993
Reframing service innovation: COVID-19 as a catalyst for imposed service innovation
K Heinonen, T Strandvik
Journal of service management 32 (1), 101-112, 2021
3682021
Initiation of business relationships in service-dominant settings
B Edvardsson, M Holmlund, T Strandvik
Industrial Marketing Management 37 (3), 339-350, 2008
2532008
Is a critical incident critical for a customer relationship?
B Edvardsson, T Strandvik
Managing Service Quality: An International Journal 10 (2), 82-91, 2000
2452000
Consumer responsiveness to mobile marketing
K Heinonen, T Strandvik
International Journal of Mobile Communications 5 (6), 603-617, 2007
2382007
Stress in business relationships
M Holmlund‐Rytkönen, T Strandvik
Journal of Business & Industrial Marketing 20 (1), 12-22, 2005
2372005
Exploring customer value formation: a customer dominant logic perspective
P Voima, K Heinonen, T Strandvik
Svenska handelshögskolan, 2010
2132010
Customer needing: a challenge for the seller offering
T Strandvik, M Holmlund, B Edvardsson
Journal of business & industrial marketing 27 (2), 132-141, 2012
2092012
Ethical consumers' brand avoidance
A Rindell, T Strandvik, K Wilén
Journal of Product & Brand Management 23 (2), 114-120, 2014
1672014
Monitoring value‐in‐use of e‐service
K Heinonen, T Strandvik
Journal of service management 20 (1), 33-51, 2009
1672009
The relation between service quality, satisfaction and intentions
V Liljander, T Strandvik
Managing service quality 1, 45-61, 1995
1611995
Value co-creation: Critical reflections
C Grönroos, T Strandvik, K Heinonen
The Nordic School 69, 2015
1312015
Reflections on customers’ primary role in markets
K Heinonen, T Strandvik
European Management Journal 36 (1), 1-11, 2018
1292018
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