Spremljaj
Kris (Kristina) Lindsey Hall
Kris (Kristina) Lindsey Hall
Druga imenaKristina Lindsey-Hall, Kris Lindsey Hall, Kristina K. Lindsey
Department of Marketing, Louisiana State University
Preverjeni e-poštni naslov na lsu.edu - Domača stran
Naslov
Navedeno
Navedeno
Leto
A global exploration of big data in the supply chain
RG Richey, TR Morgan, K Lindsey-Hall, FG Adams
International Journal of Physical Distribution & Logistics Management 46 (8 …, 2016
2702016
The importance of product/service quality for frontline marketing employee outcomes: The moderating effect of leader-member exchange (LMX)
KK Lindsey Hall, TL Baker, MC Andrews, TG Hunt, AA Rapp
Journal of Marketing Theory and Practice 24 (1), 23-41, 2016
712016
Collaboration, feedback, and performance: Supply chain insights from service-dominant logic
K Lindsey Hall, J Qi, RG Richey Jr., RK Patil
Journal of Business Research 146, 385-397, 2022
312022
Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness
KK Lindsey-Hall, S Jaramillo, TL Baker, JM Arnold
Journal of Services Marketing 35 (3), 367-380, 2021
292021
The influence of interactivity on visit and purchase frequency: The moderating role of website informational features
KM Hood, KJ Shanahan, CD Hopkins, KK Lindsey
Journal of Internet Commerce 14 (3), 294-315, 2015
292015
Bridging employee engagement and customer engagement in a service context
J Qi, S Wang, KK Lindsey Hall
Journal of Business Research 160 (113803), 2023
272023
Bridging two tales of engagement: a meta-analytic review of employee engagement and customer engagement in service contexts
EJ Michel, KK Lindsey-Hall, S Kepes, J Qi, MR Leon, LG Weinzimmer, ...
Journal of Service Management 34 (5), 843-866, 2023
132023
Antecedents and consequences of liking in retail service relationships in China and Greece
I Abosag, TL Baker, KL Hall, AD Voulgari, X Zheng
International Business Review 26 (3), 566-578, 2017
132017
An examination of frontline employee–customer incidental similarities in service failure and recovery contexts
KK Lindsey‐Hall, S Jaramillo, TL Baker, DG Bachrach
Psychology & Marketing, 2023
112023
Handbook of research on customer engagement
LD Hollebeek, DE Sprott
Edward Elgar Publishing, 2019
102019
Authenticity and Rapport in Frontline Service: Interactional Justice for Unique Customers
J Arnold, K Lindsey Hall, TL Baker
Society for Marketing Advances Conference Proceedings, 2016
82016
Not My Circus, Not my Monkeys? Frontline Employee Perceptions of Customer Deviant Behaviors and Service Firms’ Guardianship Policies
PB Fennell, MP Lorenz, KK Lindsey Hall, JM Andzulis
Journal of Service Research 26 (3), 422-440, 2023
62023
Young adults and US healthcare reform: Views and marketing strategy
K Lindsey, D Spake, M Joseph
Journal of Medical Marketing 11 (4), 312-319, 2011
42011
Frontline ambidexterity: a systematic review and future research agenda
KK Lindsey-Hall, CL Marti, NM Boylan, TL Baker, JLO Ogilvie
Journal of Personal Selling and Sales Management, 1-25, 2023
32023
A Q&A Primer and Systematic Review of Meta-Analytic Reporting in Organizational Frontline Service Research
KK Lindsey Hall, EJ Michel, S Kepes, JM Qi, LG Weinzimmer, AR Wheeler, ...
Journal of Service Management 34 (5), 995-1020, 2023
32023
Enhancing CSR and purchase intent in service recovery: investigating the interplay of prosocial compensation, hedonic and luxury purchases
S Alhouti, K Lindsey Hall, TL Baker
Journal of Services Marketing 38 (8), 957-974, 2024
12024
Online chat encounters: Satisfying customers through dialogical interaction
JAG Folse, DE Bock, SM Mangus, KKL Hall
Journal of Business Research 190, 115197, 2025
2025
Socially responsible cocreation in service recovery: the role of pride in prosocial compensation
S Alhouti, KK Lindsey Hall, A Kuo, TL Baker
European Journal of Marketing 59 (3), 820-847, 2025
2025
Profiling as a Service Failure
KK Lindsey-Hall, S Jaramillo, MP Lorenz, CL Marti, PB Fennell
Journal of Service Research, 10946705241300668, 2025
2025
18. The impact of customer engagement behaviors and majority/minority
TL Baker, P Fombelle, C Voorhees, KKL Hall, B Runnalls
Handbook of Research on Customer Engagement, 402, 2019
2019
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