| Is “service with a smile” enough? Authenticity of positive displays during service encounters AA Grandey, GM Fisk, AS Mattila, KJ Jansen, LA Sideman Organizational behavior and human decision processes 96 (1), 38-55, 2005 | 1322 | 2005 |
| Must" service with a smile" be stressful? The moderating role of personal control for American and French employees. AA Grandey, GM Fisk, DD Steiner Journal of applied psychology 90 (5), 893, 2005 | 906 | 2005 |
| Perceptions of leader emotion regulation and LMX as predictors of followers' job satisfaction and organizational citizenship behaviors GM Fisk, JP Friesen The Leadership Quarterly 23 (1), 1-12, 2012 | 336 | 2012 |
| “I want it all and I want it now!” An examination of the etiology, expression, and escalation of excessive employee entitlement GM Fisk Human Resource Management Review 20 (2), 102-114, 2010 | 219 | 2010 |
| The interplay of gender and affective tone in service encounter satisfaction AS Mattila, AA Grandey, GM Fisk Journal of Service Research 6 (2), 136-143, 2003 | 184 | 2003 |
| Effects of customer entitlement on service workers' physical and psychological well-being: A study of waitstaff employees. GM Fisk, LB Neville Journal of occupational health psychology 16 (4), 391, 2011 | 162 | 2011 |
| Service with an e-smile: Employee authenticity and customer use of web-based support services O Turel, CE Connelly, GM Fisk Information & Management 50 (2-3), 98-104, 2013 | 85 | 2013 |
| Getting to excess: Psychological entitlement and negotiation attitudes L Neville, GM Fisk Journal of Business and Psychology 34, 555-574, 2019 | 54 | 2019 |
| Display rules and strain in service jobs: what’s fairness got to do with it? AA Grandey, GM Fisk Exploring interpersonal dynamics, 265-293, 2004 | 50 | 2004 |
| Chapter 7 building and sustaining resilience in organizational settings: the critical role of emotion regulation GM Fisk, AM Dionisi Emotions and organizational dynamism, 167-188, 2010 | 38 | 2010 |
| The role of person, spouse and organisational climate on work-family perceptions. JN Cleveland, B Cordeiro, G Fisk, RH Mulvaney Irish Journal of Management 27 (1), 2006 | 20 | 2006 |
| The complexity and embeddedness of grief at work: A social-ecological model GM Fisk Human Resource Management Review 33 (2), 100929, 2023 | 12 | 2023 |
| Service with an e-smile: Employee authenticity and customer usage of web-based services O Turel, CE Connelly, GM Fisk 2011 44th Hawaii International Conference on System Sciences, 1-10, 2011 | 7 | 2011 |
| Revitalization and resurrection? Confronting decline and change in religious organizations GM Fisk, MM Hammond Journal of management, spirituality & religion 18 (3), 177-200, 2021 | 4 | 2021 |
| Recruiting the Best and Brightest for Employment in Canada's Public Sector G Fisk, A Skattebo Queen's University, Centre for the Study of Democracy, 2010 | 4 | 2010 |
| Psychological entitlement and conspiracy beliefs: evidence from the COVID-19 pandemic L Neville, GM Fisk, K Ens The Journal of Social Psychology 165 (1), 65-87, 2025 | 2 | 2025 |
| Hooked on a feeling: Using the psychology of addiction to understand the etiology, expression, and escalation of employee entitlement GM Fisk The Pennsylvania State University, 2006 | 2 | 2006 |
| Entitlement, Conspiracy Thinking, and Public Health Behaviours L Neville, G Fisk, K Ens OSF, 2023 | | 2023 |
| Service Without a Smile: Can Social Accounts Mitigate Customers' Justice Perceptions and Service Evaluations? GM Fisk Pennsylvania State University, 2003 | | 2003 |
