Perfis

Mary Jo Bitner

Professor Emeritus of Marketing, Arizona State University

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Citado por 111184

marketing service marketing service encounters technology and service

Magnus Söderlund

Professor of Marketing, Stockholm School of Economics, Sweden

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Citado por 6512

service marketing service encounters service robots virtual agents

Nancy J. Sirianni

Gregg Excellence Professorship Fellow & Associate Professor of Marketing, Texas State …

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Citado por 3834

Service Encounters Organizational Frontlines Salesperson Psychology Retailing Sensory Marketing

Andrew M Farrell

Aston Business School

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Citado por 3139

Service Encounters Discriminant Validity Services Marketing Service Quality Research Methods

Mario Eduardo Giraldo Oliveros

Universidad del Norte - Business School

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Citado por 2881

Service Encounters Transformative Service Research Consumer Behaviour Practice Theory

Christine Lundberg

University of Stavanger

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Citado por 2123

Sapna Popli

Professor of Marketing: IMT Ghaziabad

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Citado por 1155

Services Marketing Service Leadership Service Performance Service Encounters Customer Experience

Lucía Fernández-Amaya (https://orcid.org/0000-0002-5545-7548)

Universidad Pablo de Olavide, Sevilla, España

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Citado por 349

Pragmatics Service Encounters Politeness Intercultural Communication Digital Interaction

María de la O Hernández López

Universidad Pablo de Olavide

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Citado por 303

Pragmatics digital communication service encounters cross-cultural politeness

Els Tobback

Universiteit Antwerpen

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Citado por 220

Cross-Cultural Pragmatics Politeness Service Encounters Self-Praise

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