| Neonatal abstinence syndrome and associated health care expenditures: United States, 2000-2009 SW Patrick, RE Schumacher, BD Benneyworth, EE Krans, JM McAllister, ... Jama 307 (18), 1934-1940, 2012 | 1208 | 2012 |
| Fundamentos da administração da produção MM Davis, RB Chase, NJ Aquilano Bookman, 2001 | 1077 | 2001 |
| Fundamentals of operations management MM Davis, NJ Aquilano, RB Chase (No Title), 2003 | 468 | 2003 |
| How disconfirmation, perception and actual waiting times impact customer satisfaction MM Davis, J Heineke international Journal of Service industry Management 9 (1), 64-73, 1998 | 391 | 1998 |
| A framework for relating waiting time and customersatisfaction in a service operation MM Davis, TE Vollmann Journal of Services Marketing 4 (1), 61-69, 1990 | 365 | 1990 |
| Aligning products with supply chain processes and strategy E Stavrulaki, M Davis The International Journal of Logistics Management 21 (1), 127-151, 2010 | 260 | 2010 |
| The emergence of service operations management as an academic discipline J Heineke, MM Davis Journal of operations management 25 (2), 364-374, 2007 | 253 | 2007 |
| Thermal effluent from the power sector: an analysis of once-through cooling system impacts on surface water temperature N Madden, A Lewis, M Davis Environmental Research Letters 8 (3), 035006, 2013 | 240 | 2013 |
| Understanding the Roles of the Customer and the Operation for BetterQueue Management MM Davis, J Heineke International Journal of Operations & Production Management 14 (5), 21-34, 1994 | 232 | 1994 |
| Operations management: Integrating manufacturing and services MM Davis, JN Heineke McGraw-Hill Companies, 2005 | 183 | 2005 |
| Automatic calibration of cameras and structured light sources MS Davis US Patent 6,101,455, 2000 | 174 | 2000 |
| An analysis of customer satisfaction with waiting times in a two-stage service process MM Davis, MJ Maggard Journal of operations management 9 (3), 324-334, 1990 | 167 | 1990 |
| Recent strategies in spray drying for the enhanced bioavailability of poorly water-soluble drugs M Davis, G Walker Journal of Controlled Release 269, 110-127, 2018 | 165 | 2018 |
| The isolation and sequence of a novel gene from a human functional T cell line. J Jongstra, TJ Schall, BJ Dyer, C Clayberger, J Jorgensen, MM Davis, ... The Journal of experimental medicine 165 (3), 601-614, 1987 | 165 | 1987 |
| How long should a customer wait for service? MM Davis Decision Sciences 22 (2), 421-434, 1991 | 149 | 1991 |
| Visualizing text: The new literacy of infographics M Davis, D Quinn Reading today 31 (3), 16-18, 2013 | 145 | 2013 |
| Sharing economy services: Business model generation UM Apte, MM Davis California Management Review 61 (2), 104-131, 2019 | 140 | 2019 |
| Fundamentals of operations management NJ Aquilano, RB Chase, MM Davis (No Title), 1991 | 138 | 1991 |
| From self-service to super-service: a resource mapping framework for co-creating value by shifting the boundary between provider and customer CS Campbell, PP Maglio, MM Davis Information systems and e-business management 9, 173-191, 2011 | 131 | 2011 |
| Fundamentos de dirección de operaciones MM Davis, NJ Aquilano, RB Chase, ELC Díaz McGraw-Hill, 2001 | 130 | 2001 |
