Yany Gregoire

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Tom TrippWashington State UniversityZweryfikowany adres z vancouver.wsu.edu
Renaud LegouxHEC MontréalZweryfikowany adres z hec.ca
Robert J FisherUniversity of AlbertaZweryfikowany adres z ualberta.ca
Sylvain SenecalHEC MontrealZweryfikowany adres z hec.ca
Jeff JoiremanProfessor, Department of Marketing and International Business, WSUZweryfikowany adres z wsu.edu
Katja GelbrichFull Professor of Business Administration & International ManagementZweryfikowany adres z ku.de
Daniel LauferAuckland University of TechnologyZweryfikowany adres z aut.ac.nz
Anshu SuriUniversity College DublinZweryfikowany adres z ucd.ie
Mansur KhamitovAssistant Professor of Marketing at the Kelley School of Business, Indiana UniversityZweryfikowany adres z iu.edu
Mathieu Béalemlyon business schoolZweryfikowany adres z em-lyon.com
Berna DevezerAssociate Professor of Marketing, University of IdahoZweryfikowany adres z uidaho.edu
Sanjay R. SisodiyaAssociate Professor of Marketing, University of IdahoZweryfikowany adres z uidaho.edu
Mina RohaniZweryfikowany adres z hec.ca
Bruno LussierHEC MontréalZweryfikowany adres z hec.ca
Clay VoorheesProfessor and Jones Chair of Services Marketing, University of AlabamaZweryfikowany adres z ua.edu
Paul FombelleAssociate Professor of Marketing, Northeastern UniversityZweryfikowany adres z neu.edu
Anders GustafssonProfessor of Marketing, BI Norwegian Business SchoolZweryfikowany adres z bi.no
Rui SousaProfessor of Operations Management, Catolica Porto Business School, Universidade Católica PortuguesaZweryfikowany adres z ucp.pt
Travis WalkowiakPhD Candidate, Marketing, Michigan State UniversityZweryfikowany adres z msu.edu
Christopher R. PlouffeGary W. Rollins College of Business, University of Tennessee -- Chattanooga (UTC)Zweryfikowany adres z utc.edu

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Yany Gregoire

HEC Montreal

Zweryfikowany adres z hec.ca - Strona główna

Service Marketing


Tytuł Sortuj wg cytatów Sortuj wg roku Sortuj wg tytułu	Cytowane przez Cytowane przez	Rok
When customer love turns into lasting hate: The effects of relationship strength and time on customer revenge and avoidance Y Grégoire, TM Tripp, R Legoux Journal of marketing 73 (6), 18-32, 2009	1296	2009
Customer betrayal and retaliation: when your best customers become your worst enemies Y Grégoire, RJ Fisher Journal of the Academy of Marketing science 36, 247-261, 2008	1126	2008
Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens CM Voorhees, PW Fombelle, Y Gregoire, S Bone, A Gustafsson, R Sousa, ... Journal of Business Research 79, 269-280, 2017	715	2017
The effects of relationship quality on customer retaliation Y Grégoire, RJ Fisher Marketing Letters 17, 31-46, 2006	703	2006
A comprehensive model of customer direct and indirect revenge: Understanding the effects of perceived greed and customer power Y Grégoire, D Laufer, TM Tripp Journal of the Academy of Marketing Science 38, 738-758, 2010	700	2010
Managing social media crises with your customers: The good, the bad, and the ugly Y Grégoire, A Salle, TM Tripp Business horizons 58 (2), 173-182, 2015	378	2015
When do customers offer firms a “second chance” following a double deviation? The impact of inferred firm motives on customer revenge and reconciliation J Joireman, Y Grégoire, B Devezer, TM Tripp Journal of retailing 89 (3), 315-337, 2013	372	2013
Inbound open innovation for enhanced performance: Enablers and opportunities SR Sisodiya, JL Johnson, Y Grégoire Industrial marketing management 42 (5), 836-849, 2013	372	2013
A systematic review of brand transgression, service failure recovery and product-harm crisis: integration and guiding insights M Khamitov, Y Grégoire, A Suri Journal of the Academy of Marketing Science 48, 519-542, 2020	352	2020
When unhappy customers strike back on the Internet TM Tripp, Y Grégoire MIT Sloan Management Review, 2011	260	2011
SOCO's impact on individual sales performance: The integration of selling skills as a missing link T Wachner, CR Plouffe, Y Grégoire Industrial marketing management 38 (1), 32-44, 2009	246	2009
How much compensation should a firm offer for a flawed service? An examination of the nonlinear effects of compensation on satisfaction K Gelbrich, J Gäthke, Y Grégoire Journal of Service Research 18 (1), 107-123, 2015	140	2015
The role of humor usage on creativity, trust and performance in business relationships: An analysis of the salesperson-customer dyad B Lussier, Y Grégoire, MA Vachon Industrial Marketing Management 65, 168-181, 2017	139	2017
Customer forgiveness following service failures J Joireman, Y Grégoire, TM Tripp Current Opinion in Psychology 10, 76-82, 2016	133	2016
How can firms stop customer revenge? The effects of direct and indirect revenge on post-complaint responses Y Grégoire, F Ghadami, S Laporte, S Sénécal, D Larocque Journal of the Academy of Marketing Science 46, 1052-1071, 2018	129	2018
Service crisis recovery and firm performance: Insights from information breach announcements S Rasoulian, Y Grégoire, R Legoux, S Sénécal Journal of the Academy of Marketing Science 45, 789-806, 2017	100	2017
Service failure and recovery at the crossroads: recommendations to revitalize the field and its influence Y Grégoire, AS Mattila Journal of Service Research 24 (3), 323-328, 2021	95	2021
How a firm's best versus normal customers react to compensation after a service failure K Gelbrich, J Gäthke, Y Grégoire Journal of Business Research 69 (10), 4331-4339, 2016	85	2016
The impact of aging on consumer responses: what do we know? Y Gregoire Advances in Consumer Research 30 (1), 2003	83	2003
How do observers react to companies’ humorous responses to online public complaints? M Béal, Y Grégoire Journal of Service Research 25 (2), 242-259, 2022	65	2022

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