Lia Patrício

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Raymond P. FiskDistinguished Professor Emeritus of Marketing, Texas State UniversityZweryfikowany adres z txstate.edu
Jorge Grenha TeixeiraAssistant Professor at the Faculty of Engineering of the University of Porto (FEUP)Zweryfikowany adres z fe.up.pt
João Falcão e CunhaUniversidade do Porto, Faculdade de EngenhariaZweryfikowany adres z fe.up.pt
Amy OstromProfessor of Marketing, Arizona State UniversityZweryfikowany adres z asu.edu
Daniela SangiorgiPolitecnico di MilanoZweryfikowany adres z polimi.it
Nuno Jardim NunesITI, LARSyS, Carnegie Mellon University, Instituto Superior TécnicoZweryfikowany adres z tecnico.ulisboa.pt
chris magee, also Christopher L. MageeProfessor of the Practice Emeritus, MIT Institute of Data, Systems and SocietyZweryfikowany adres z mit.edu
Chris VossProfessor of OM, Warwick Business School, Emeritus Professor London Business SchoolZweryfikowany adres z london.edu
Renato Natal JorgeProfessor of Structural Mechanics and Biomechanics, University of PortoZweryfikowany adres z fe.up.pt
Paul P. MaglioProfessor of Management and Cognitive Science, UC MercedZweryfikowany adres z ucmerced.edu
James C SpohrerISSIPZweryfikowany adres z issip.org
Kelly LyonsFaculty of Information, University of TorontoZweryfikowany adres z utoronto.ca
A ParasuramanProfessor of Marketing, University of MiamiZweryfikowany adres z miami.edu
Ko-Hsun HuangVolvoZweryfikowany adres z volvo.com
Gabriela BeirãoAssistant Professor, INESC TEC and Faculty of Engineering, University of PortoZweryfikowany adres z fe.up.pt
Cheryl A. KieliszewskiIBMZweryfikowany adres z us.ibm.com
Nicola MorelliProfessor, Aalborg University - CopenhagenZweryfikowany adres z create.aau.dk
Nina CostaUniversity of AveiroZweryfikowany adres z ua.pt
Thorsten GruberProfessor of Marketing and Service Management, Centre for Service Management (CSM), LoughboroughZweryfikowany adres z lboro.ac.uk
Nancy V. WünderlichTechnische Universität BerlinZweryfikowany adres z tu-berlin.de

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Lia Patrício

Associate Professor, INESC TEC and Faculty of Engineering, University of Porto

Zweryfikowany adres z fe.up.pt

Service design service innovation customer experience service system transformation


Tytuł Sortuj wg cytatów Sortuj wg roku Sortuj wg tytułu	Cytowane przez Cytowane przez	Rok
Service Research Priorities in a Rapidly Changing Context AL Ostrom, A Parasuraman, DE Bowen, L Patrício, CA Voss Journal of Service Research 18 (2), 127-159, 2015	2089	2015
Multilevel service design: from customer value constellation to service experience blueprinting L Patrício, RP Fisk, JF e Cunha, L Constantine Journal of Service Research 14 (2), 180-200, 2011	1094	2011
Customer experience modeling: from customer experience to service design J Teixeira, L Patrício, NJ Nunes, L Nóbrega, RP Fisk, L Constantine Journal of Service Management 23 (3), 362-376, 2012	715	2012
Designing multi-interface service experiences: the service experience blueprint L Patrício, RP Fisk, J Falcão e Cunha Journal of Service Research 10 (4), 318-334, 2008	615	2008
“Futurizing” smart service: implications for service researchers and managers NV Wunderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ... Journal of Services Marketing 29 (6/7), 442-447, 2015	468	2015
Handbook of service science PP Maglio, CA Kieliszewski, JC Spohrer, K Lyons, L Patrício, Y Sawatani Springer, 2019	416*	2019
Understanding value co-creation in complex services with many actors N Pinho, G Beirão, L Patrício, R P. Fisk Journal of Service Management 25 (4), 470-493, 2014	400	2014
Upframing Service Design and Innovation for Research Impact L Patrício, A Gustafsson, R Fisk Journal of Service Research 21 (1), 3-16, 2018	349	2018
Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels G Beirão, L Patrício, RP Fisk Journal of Service Management 28 (2), 227-249, 2017	347	2017
A bricolage perspective on service innovation L Witell, H Gebauer, E Jaakkola, W Hammedi, L Patricio, H Perks Journal of Business Research 79, 290-298, 2017	310	2017
The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design J Grenha Teixeira, L Patrício, KH Huang, RP Fisk, L Nóbrega, ... Journal of Service Research 20 (3), 240-258, 2017	302	2017
Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel L Patrício, RP Fisk, J Falcão e Cunha Managing Service Quality 13 (6), 471-482, 2003	239	2003
Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems L Patrício, D Sangiorgi, D Mahr, M Čaić, S Kalantari, S Sundar Journal of Service Management 31 (5), 889-909, 2020	195	2020
Elevating the human experience (HX) through service research collaborations: introducing ServCollab RP Fisk, L Alkire, L Anderson, DE Bowen, T Gruber, AL Ostrom, L Patrício Journal of Service Management 31 (4), 615-635, 2020	168	2020
Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips R Carreira, L Patrício, RN Jorge, C Magee Transport Policy 31, 35-46, 2014	157	2014
Billions of impoverished people deserve to be better served: A call to action for the service research community RPP Fisk, L Anderson, DE Bowen, T Gruber, A Ostrom, L Patrício, ... Journal of Service Management 27 (1), 43-55, 2016	155	2016
Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare L Patrício, NF de Pinho, JG Teixeira, RP Fisk Service Science 10 (1), 76-97, 2018	152	2018
Leveraging service design as a multidisciplinary approach to service innovation MP Joly, JG Teixeira, L Patrício, D Sangiorgi Journal of Service Management 30 (6), 681-715, 2019	144	2019
Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches N Costa, L Patrício, N Morelli, CL Magee Design Studies 55 (1), 112-145, 2018	138	2018
Creating New Services L Patrício, R Fisk Serving Customers: Global Services Marketing Perspectives, 185-207, 2013	123	2013

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