| Eco-friendly attitudes, barriers to participation, and differences in behavior at green hotels MA Baker, EA Davis, PA Weaver Cornell Hospitality Quarterly 55 (1), 89-99, 2014 | 426 | 2014 |
| When we are onstage, we smile: The effects of emotional labor on employee work outcomes KH Chu, MA Baker, SK Murrmann International Journal of Hospitality Management 31 (3), 906-915, 2012 | 332 | 2012 |
| An exploration and investigation of edible insect consumption: The impacts of image and description on risk perceptions and purchase intent MA Baker, JT Shin, YW Kim Psychology & Marketing 33 (2), 94-112, 2016 | 195 | 2016 |
| Dealing with customer incivility: The effects of managerial support on employee psychological well-being and quality-of-life MA Baker, K Kim International Journal of Hospitality Management 87, 102503, 2020 | 149 | 2020 |
| Value destruction in exaggerated online reviews: The effects of emotion, language, and trustworthiness MA Baker, K Kim International Journal of Contemporary Hospitality Management 31 (4), 1956-1976, 2019 | 136 | 2019 |
| How the employee looks and looks at you: Building customer–employee rapport K Kim, MA Baker Journal of Hospitality & Tourism Research 43 (1), 20-40, 2019 | 107 | 2019 |
| Other customer service failures: emotions, impacts, and attributions MA Baker, K Kim Journal of Hospitality & Tourism Research 42 (7), 1067-1085, 2018 | 106 | 2018 |
| The evolution of services marketing, hospitality marketing and building the constituency model for hospitality marketing MA Baker, VP Magnini International Journal of Contemporary Hospitality Management 28 (8), 1510-1534, 2016 | 80 | 2016 |
| The impacts of service provider name, ethnicity, and menu information on perceived authenticity and behaviors K Kim, MA Baker Cornell Hospitality Quarterly 58 (3), 312-318, 2017 | 78 | 2017 |
| Opportunistic customer complaining: Causes, consequences, and managerial alternatives MA Baker, VP Magnini, RR Perdue International Journal of Hospitality Management 31 (1), 295-303, 2012 | 73 | 2012 |
| Observer reactions to other customer incivility: Emotional labor, gratitude, loyalty to employee and tipping intention YS Kim, MA Baker International Journal of Contemporary Hospitality Management 31 (3), 1292-1308, 2019 | 67 | 2019 |
| The frontline provider’s appearance: A driver of guest perceptions VP Magnini, M Baker, K Karande Cornell Hospitality Quarterly 54 (4), 396-405, 2013 | 67 | 2013 |
| Narcissistic CEOs and corporate social responsibility: Does the role of an outside board of directors matter? JS Ahn, AG Assaf, A Josiassen, MA Baker, S Lee, F Kock, MG Tsionas International Journal of Hospitality Management 85, 102350, 2020 | 62 | 2020 |
| The role of language, appearance, and smile on perceptions of authenticity versus rapport MA Baker, K Kim International Journal of Hospitality Management 74, 171-179, 2018 | 61 | 2018 |
| Paying it forward: The influence of other customer service recovery on future co-creation K Kim, MA Baker Journal of Business Research 121, 604-615, 2020 | 60 | 2020 |
| The customer isn’t always right: The implications of illegitimate complaints K Kim, MA Baker Cornell Hospitality Quarterly 61 (2), 113-127, 2020 | 46 | 2020 |
| I earn it, but they just get it: Loyalty program customer reactions to unearned preferential treatment in the social servicescape YS Kim, MA Baker Cornell Hospitality Quarterly 61 (1), 84-97, 2020 | 42 | 2020 |
| Becoming cynical and depersonalized: how incivility, co-worker support and service rules affect employee job performance MA Baker, K Kim International Journal of Contemporary Hospitality Management 33 (12), 4483-4504, 2021 | 41 | 2021 |
| Unintended negative consequences of loyalty programs: endowed vs earned loyalty MA Baker, TS Legendre Journal of Services Marketing 35 (2), 210-221, 2021 | 38 | 2021 |
| The support of local underdogs: System justification theory perspectives T Shin Legendre, R Warnick, M Baker Cornell Hospitality Quarterly 59 (3), 201-214, 2018 | 37 | 2018 |
