Timothy Keiningham

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Medeauteurs

Lerzan AksoyDean, Gabelli School of Business and Professor of Marketing, Fordham UniversityGeverifieerd e-mailadres voor fordham.edu
Bruce CooilRichmond Professor of Management, Emeritus, Vanderbilt UniversityGeverifieerd e-mailadres voor owen.vanderbilt.edu
Roland T. RustU. of MarylandGeverifieerd e-mailadres voor rhsmith.umd.edu
Alexander BuoyeAssociate Professor of Marketing at St. John's UniversityGeverifieerd e-mailadres voor stjohns.edu
Tor W. AndreassenNHH Norwegian School of EconomicsGeverifieerd e-mailadres voor nhh.no
Bart LariviereProfessor of Marketing at KU Leuven + Research Fellow Center for Service Intelligence, GhentGeverifieerd e-mailadres voor kuleuven.be
Luke WilliamsVice President, AECOM (formerly Head of Research Methods, Ipsos)Geverifieerd e-mailadres voor aecom.com
Terry G. VavraCustomer Experience PartnersGeverifieerd e-mailadres voor terryvavra.com
Forrest V. Morgeson IIIDepartment of Marketing, Michigan State UniversityGeverifieerd e-mailadres voor msu.edu
Tiffany Perkins-MunnBlackRockGeverifieerd e-mailadres voor BlackRock.com
Arne De KeyserEDHEC Business SchoolGeverifieerd e-mailadres voor edhec.edu
Joan BallSt. John's UniversityGeverifieerd e-mailadres voor stjohns.edu
Katherine LemonProfessor of Marketing, Boston CollegeGeverifieerd e-mailadres voor bc.edu
Philipp 'Phil' KlausProfessor of Customer Experience Strategy International University of MonacoGeverifieerd e-mailadres voor cranfield.ac.uk
Sunil MithasUniversity of South FloridaGeverifieerd e-mailadres voor umich.edu
Atakan YalcinProfessor of Finance, Ozyegin UniversityGeverifieerd e-mailadres voor ozyegin.edu.tr
Edward C MalthouseNorthwestern University: integrated marketing communications, industrial engineering and mgmt sciGeverifieerd e-mailadres voor northwestern.edu
Helen L. BruceSenior Lecturer (Associate Professor) of Marketing, Lancaster UniversityGeverifieerd e-mailadres voor lancaster.ac.uk
Sabine BenoitSingapore Management UniversityGeverifieerd e-mailadres voor smu.edu.sg
Christopher GroeningKent State UniversityGeverifieerd e-mailadres voor kent.edu

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Timothy Keiningham

J. Donald Kennedy Endowed Chair in E-Commerce, St. John's University

Geverifieerd e-mailadres voor stjohns.edu - Homepage

customer satisfaction customer loyalty customer relationship management customer experience management


Titel Sorteren op citaties Sorteren op jaar Sorteren op titel	Geciteerd door Geciteerd door	Jaar
Return on quality (ROQ): Making service quality financially accountable RT Rust, AJ Zahorik, TL Keiningham Journal of marketing 59 (2), 58-70, 1995	2987	1995
A longitudinal analysis of customer satisfaction and share of wallet: Investigating the moderating effect of customer characteristics B Cooil, TL Keiningham, L Aksoy, M Hsu Journal of marketing 71 (1), 67-83, 2007	1108	2007
Service marketing RT Rust, AJ Zahorik, TL Keiningham (No Title), 1996	973	1996
The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet TL Keiningham, B Cooil, L Aksoy, TW Andreassen, J Weiner Managing service quality: An international Journal 17 (4), 361-384, 2007	762	2007
A longitudinal examination of net promoter and firm revenue growth TL Keiningham, B Cooil, TW Andreassen, L Aksoy Journal of Marketing 71 (3), 39-51, 2007	637	2007
Return on quality: Measuring the financial impact of your company's quest for quality RT Rust, AJ Zahorik, TL Keiningham (No Title), 1994	539	1994
A framework for understanding and managing the customer experience A De Keyser, KN Lemon, P Klaus, TL Keiningham Marketing Science Institute working paper series 85 (1), 15-121, 2015	519	2015
Moving the customer experience field forward: introducing the touchpoints, context, qualities (TCQ) nomenclature A De Keyser, K Verleye, KN Lemon, TL Keiningham, P Klaus Journal of Service Research 23 (4), 433-455, 2020	442	2020
The long-term stock market valuation of customer satisfaction L Aksoy, B Cooil, C Groening, TL Keiningham, A Yalçın Journal of Marketing 72 (4), 105-122, 2008	400	2008
Customer experience driven business model innovation T Keiningham, L Aksoy, HL Bruce, F Cadet, N Clennell, IR Hodgkinson, ... Journal of Business Research 116, 431-440, 2020	384	2020
The impact of customer satisfaction on share-of-wallet in a business-to-business environment TL Keiningham, T Perkins-Munn, H Evans Journal of Service Research 6 (1), 37-50, 2003	380	2003
Beyond traditional word‐of‐mouth: An expanded model of customer‐driven influence V Blazevic, W Hammedi, I Garnefeld, RT Rust, T Keiningham, ... Journal of Service Management 24 (3), 294-313, 2013	341	2013
The customer delight principle: Exceeding customers' expectations for bottom-line success TL Keiningham, TG Vavra (No Title), 2001	300	2001
Forward-looking focus: can firms have adaptive foresight? VA Zeithaml, RN Bolton, J Deighton, TL Keiningham, KN Lemon, ... Journal of Service Research 9 (2), 168-183, 2006	260	2006
Linking customer loyalty to growth TL Keiningham, L Aksoy, B Cooil, TW Andreassen mIt Sloan management review 49 (4), 51, 2008	218	2008
The interplay of customer experience and commitment T Keiningham, J Ball, S Benoit, HL Bruce, A Buoye, J Dzenkovska, L Nasr, ... Journal of Services Marketing 31 (2), 148-160, 2017	204	2017
Does customer satisfaction lead to profitability? The mediating role of share‐of‐wallet TL Keiningham, T Perkins‐Munn, L Aksoy, D Estrin Managing Service Quality: An International Journal 15 (2), 172-181, 2005	190	2005
A five-component customer commitment model: implications for repurchase intentions in goods and services industries TL Keiningham, CM Frennea, L Aksoy, A Buoye, V Mittal Journal of Service Research 18 (4), 433-450, 2015	189	2015
Turning complaining customers into loyal customers: Moderators of the complaint handling–Customer loyalty relationship FV Morgeson III, GTM Hult, S Mithas, T Keiningham, C Fornell Journal of Marketing 84 (5), 79-99, 2020	171	2020
Customer delight and the bottom line TL Keiningham, MKM Goddard, TG Vavra, AJ Iaci Marketing Management 8 (3), 57, 1999	170	1999

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