| Customer engagement with tourism brands: Scale development and validation KKF So, C King, B Sparks Journal of Hospitality & Tourism Research 38 (3), 304-329, 2014 | 1048 | 2014 |
| The role of customer engagement in building consumer loyalty to tourism brands KKF So, C King, BA Sparks, Y Wang Journal of Travel Research 55 (1), 64-78, 2016 | 966 | 2016 |
| Consumer Adoption of the Uber Mobile Application: Insights from Diffusion of Innovation Theory and Technology Acceptance Model S Min, KKF So, M Jeong Journal of Travel & Tourism Marketing, 2018 | 692 | 2018 |
| Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern BA Sparks, KKF So, GL Bradley Tourism Management 53, 74-85, 2016 | 640 | 2016 |
| Motivations and constraints of Airbnb consumers: Findings from a mixed-methods approach KKF So, H Oh, S Min Tourism Management 67, 224-236, 2018 | 557 | 2018 |
| The influence of customer brand identification on hotel brand evaluation and loyalty development KKF So, C King, B Sparks, Y Wang International Journal of Hospitality Management 34, 31-41, 2013 | 553 | 2013 |
| Platforms in the Peer-to-Peer Sharing Economy J Wirtz, KKF So, M Mody, S Liu, HHE Chun Journal of Service Management 30 (1), 452-483, 2019 | 510 | 2019 |
| Residents’ support for tourism: Testing alternative structural models R Nunkoo, KKF So Journal of Travel Research 55 (7), 847-861, 2016 | 458 | 2016 |
| The Influence of Online Reviews on Consumers' Attributions of Service Quality and Control for Service Standards in Hotels V Browning, KKF So, B Sparks Journal of Travel & Tourism Marketing 30 (1-2), 23-40, 2013 | 405 | 2013 |
| Inside the sharing economy: Understanding consumer motivations behind the adoption of mobile applications G Zhu, KKF So, S Hudson International Journal of Contemporary Hospitality Management, 2017 | 397 | 2017 |
| Enhancing customer relationships with retail service brands: The role of customer engagement KKF So, C King, BA Sparks, Y Wang Journal of Service Management, 2016 | 301 | 2016 |
| “When experience matters”: building and measuring hotel brand equity: The customers' perspective KKF So, C King International Journal of Contemporary Hospitality Management 22 (5), 589-608, 2010 | 282 | 2010 |
| Technology readiness and customer satisfaction with travel technologies: A cross-country investigation Y Wang, KKF So, BA Sparks Journal of Travel Research 56 (5), 563-577, 2017 | 276 | 2017 |
| The missing link in building customer brand identification: The role of brand attractiveness KKF So, C King, S Hudson, F Meng Tourism Management 59, 640-651, 2017 | 274 | 2017 |
| Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis H Kim, KKF So International Journal of Hospitality Management 100, 103082, 2022 | 234 | 2022 |
| Joint effects of management responses and online reviews on hotel financial performance: A data-analytics approach K Xie, KKF So, W Wang International Journal of Hospitality Management 62, 101-110, 2017 | 230 | 2017 |
| Brand management in the era of social media: Social visibility of consumption and customer brand identification KKF So, L Wu, L Xiong, C King Journal of Travel Research 57 (6), 727-742, 2018 | 153 | 2018 |
| A decade of customer engagement research in hospitality and tourism: A systematic review and research agenda KKF So, XR Li, HH Kim Journal of Hospitality & Tourism Research, 2020 | 142 | 2020 |
| What makes Airbnb experiences enjoyable? The effects of environmental stimuli on perceived enjoyment and repurchase intention KKF So, H Kim, H Oh Journal of Travel Research 60 (5), 1018-1038, 2021 | 139 | 2021 |
| Service robots: Applying social exchange theory to better understand human–robot interactions H Kim, KKF So, J Wirtz Tourism Management, 2022 | 124 | 2022 |
Ceridwyn KingProfessor, White Lodging-J.W. Marriott Jr. School of Hospitality and Tourism Managementpurdue.edu의 이메일 확인됨