| Electronic government: Rethinking channel management strategies WE Ebbers, WJ Pieterson, HN Noordman Government Information Quarterly 25 (2), 181-201, 2008 | 351 | 2008 |
| Government 2.0: Key challenges to its realization A Meijer, EJ Koops, W Pieterson, S Overman, S Ten Tije Electronic journal of e-Government 101 (1), 59-69, 2012 | 136 | 2012 |
| Personalization in the public sector: An inventory of organizational and user obstacles towards personalization of electronic services in the public sector W Pieterson, W Ebbers, J Van Dijk Government Information Quarterly 24 (1), 148-164, 2007 | 136 | 2007 |
| The use of service channels by citizens in the Netherlands: Implications for multi-channel management W Pieterson, W Ebbers International Review of Administrative Sciences 74 (1), 95-110, 2008 | 129 | 2008 |
| Channel Choice Determinants; An exploration of the factors that determine the choice of a service channel in citizen initiated contacts WJ Pieterson, JAGM van Dijk 8th Annual International Digital Government Research Conference: Proceeding …, 2007 | 106 | 2007 |
| Leveraging social networks for strategic success EM Eisenberg, Z Johnson, W Pieterson International Journal of Business Communication 52 (1), 143-154, 2015 | 96 | 2015 |
| Channel choice: Citizens' channel behavior and public service channel strategy WJ Pieterson | 86 | 2009 |
| Multichannel marketing: An experiment on guiding citizens to the electronic channels ML Teerling, W Pieterson Government Information Quarterly 27 (1), 98-107, 2010 | 79 | 2010 |
| E-services for citizens: The Dutch usage case J Van Dijk, W Pieterson, A Van Deuren, W Ebbers Electronic Government: 6th International Conference, EGOV 2007, Regensburg …, 2007 | 68 | 2007 |
| The Internet as a service channel in the Public Sector A van Deursen, W Pieterson ICA Conference, Dresden, Germany, 2006 | 61 | 2006 |
| Facts and feelings: The role of rational and irrational factors in citizens' channel choices WE Ebbers, MGM Jansen, WJ Pieterson, LAL Van De Wijngaert Government Information Quarterly 33 (3), 506-515, 2016 | 49 | 2016 |
| Citizens and service channels: Channel choice and channel management implications W Pieterson International Journal of Electronic Government Research (IJEGR) 6 (2), 37-53, 2010 | 47 | 2010 |
| How to improve e-government use: An empirical examination of multichannel marketing instruments ML Teerling, W Pieterson Information Polity 16 (2), 171-187, 2011 | 44 | 2011 |
| New channels, new possibilities: A typology and classification of social robots and their role in multi-channel public service delivery W Pieterson, W Ebbers, CØ Madsen Electronic Government: 16th IFIP WG 8.5 International Conference, EGOV 2017 …, 2017 | 41 | 2017 |
| Channel perceptions and usage: Beyond media richness factors W Pieterson, M Teerling, W Ebbers International Conference on Electronic Government, 219-230, 2008 | 38 | 2008 |
| Channel choice evolution: An empirical analysis of shifting channel behavior across demographics and tasks WJ Pieterson, WE Ebbers Government Information Quarterly 37 (3), 101478, 2020 | 37 | 2020 |
| Channel choice complications: Exploring the multiplex nature of citizens’ channel choices CØ Madsen, S Hofmann, W Pieterson International Conference on Electronic Government, 139-151, 2019 | 35 | 2019 |
| Influencing citizen behavior: Experiences from multichannel marketing pilot projects L Van De Wijngaert, W Pieterson, ML Teerling International journal of information management 31 (5), 415-419, 2011 | 27 | 2011 |
| The opportunities and barriers of user profiling in the public sector W Pieterson, W Ebbers, J van Dijk Electronic Government: 4th International Conference, EGOV 2005, Copenhagen …, 2005 | 26 | 2005 |
| Governmental service channel positioning W Pieterson, J Van Dijk Fifth International EGOV Conference, 2006 | 24 | 2006 |
van Dijk, J.Professor of Communication Science and the Sociology of the Information Societyכתובת אימייל מאומתת בדומיין utwente.nl