| The role of perceived risk in the quality-value relationship: A study in a retail environment JC Sweeney, GN Soutar, LW Johnson Journal of retailing 75 (1), 77-105, 1999 | 2968 | 1999 |
| Measuring perceptions of brand luxury F Vigneron, LW Johnson Advances in luxury brand management, 199-234, 2017 | 2680 | 2017 |
| A review and a conceptual framework of prestige-seeking consumer behavior F Vigneron, LW Johnson Academy of marketing science review 1 (1), 1-15, 1999 | 2532 | 1999 |
| Modeling the determinants of customer satisfaction for business-to-business professional services PG Patterson, LW Johnson, RA Spreng Journal of the academy of marketing science 25, 4-17, 1997 | 1488 | 1997 |
| Applied discrete-choice modelling DA Hensher, LW Johnson Routledge, 2018 | 1328 | 2018 |
| A hierarchical model of health service quality: scale development and investigation of an integrated model TS Dagger, JC Sweeney, LW Johnson Journal of service research 10 (2), 123-142, 2007 | 1219 | 2007 |
| Antecedents of consumer brand engagement and brand loyalty C Leckie, MW Nyadzayo, LW Johnson Journal of Marketing Management 32 (5-6), 558-578, 2016 | 716 | 2016 |
| Retail service quality and perceived value: A comparison of two models JC Sweeney, GN Soutar, LW Johnson Journal of retailing and Consumer Services 4 (1), 39-48, 1997 | 697 | 1997 |
| Advertising corporate social responsibility initiatives to communicate corporate image: Inhibiting scepticism to enhance persuasion A Pomering, LW Johnson Corporate Communications: An International Journal 14 (4), 420-439, 2009 | 440 | 2009 |
| A customer‐service worker relationship model LL Bove, LW Johnson International Journal of service industry management 11 (5), 491-511, 2000 | 435 | 2000 |
| Why consumers use and do not use technology‐enabled services RH Walker, LW Johnson Journal of services Marketing 20 (2), 125-135, 2006 | 405 | 2006 |
| Consumer emotional brand attachment with social media brands and social media brand equity A Dwivedi, LW Johnson, DC Wilkie, L De Araujo-Gil European journal of marketing 53 (6), 1176-1204, 2018 | 401 | 2018 |
| Celebrity endorsement, self-brand connection and consumer-based brand equity A Dwivedi, LW Johnson, RE McDonald Journal of Product & Brand Management 24 (5), 449-461, 2015 | 372 | 2015 |
| Customer empowerment and relationship outcomes in healthcare consultations R Ouschan, J Sweeney, L Johnson European Journal of Marketing 40 (9/10), 1068-1086, 2006 | 344 | 2006 |
| Customer relationships with service personnel: do we measure closeness, quality or strength? LL Bove, LW Johnson Journal of business research 54 (3), 189-197, 2001 | 332 | 2001 |
| Greenwash and green purchase intention: The mediating role of green skepticism TTH Nguyen, Z Yang, N Nguyen, LW Johnson, TK Cao Sustainability 11 (9), 2653, 2019 | 325 | 2019 |
| Disconfirmation of expectations and the gap model of service quality: an integrated paradigm PG Patterson, LW Johnson Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 6 …, 1993 | 310 | 1993 |
| Making conversations with chatbots more personalized M Shumanov, L Johnson Computers in Human Behavior 117, 106627, 2021 | 300 | 2021 |
| Impact of self on attitudes toward luxury brands among teens LA Gil, KN Kwon, LK Good, LW Johnson Journal of Business Research 65 (10), 1425-1433, 2012 | 263 | 2012 |
| Factors influencing customer's loyalty towards ride-hailing taxi services–A case study of Vietnam DQ Nguyen-Phuoc, DN Su, PTK Tran, DTT Le, LW Johnson Transportation Research Part A: Policy and Practice 134, 96-112, 2020 | 251 | 2020 |
