| Key enabling factors for organizational ambidexterity in the public sector K Palm, J Lilja International Journal of Quality and Service Sciences 9 (1), 2-20, 2017 | 107 | 2017 |
| The challenge of integrating innovation and quality management practice K Palm, J Lilja, H Wiklund Total Quality Management & Business Excellence 27 (1-2), 34-47, 2016 | 85 | 2016 |
| Quality 2030: quality management for the future A Fundin, J Lilja, Y Lagrosen, B Bergquist Total Quality Management & Business Excellence, 1-17, 2020 | 80 | 2020 |
| Obstacles to the creation of attractive quality J Lilja, H Wiklund The TQM Magazine 18 (1), 55-66, 2006 | 80 | 2006 |
| Can selecting the right values help TQM implementation? A case study about organisational homogeneity at the Walt Disney Company P Ingelsson, M Eriksson, J Lilja Total Quality Management & Business Excellence 23 (1), 1-11, 2012 | 52 | 2012 |
| More value from fewer resources: how to expand value stream mapping with ideas from circular economy C Hedlund, P Stenmark, E Noaksson, J Lilja International Journal of Quality and Service Sciences 12 (4), 447-459, 2020 | 38 | 2020 |
| Is innovation the future of quality management? Searching for signs of quality and innovation management merging J Lilja, D Hansen, J Fredrikson, D Richardsson International Journal of Quality and Service Sciences 9 (3/4), 232-240, 2017 | 33 | 2017 |
| Commercial experiences from a customer perspective: Elaborated, defined and distinguished J Lilja, M Eriksson, P Ingelsson The TQM Journal 22 (3), 285-292, 2010 | 29 | 2010 |
| A two-dimensional perspective on attractive quality J Lilja, H Wiklund Total Quality Management 18 (6), 667-679, 2007 | 22 | 2007 |
| Cultural change of applying user involvement for improving healthcare quality: a review of the impact on attitudes, values and assumptions among healthcare professionals and users J Boström, H Hillborg, J Lilja Quality Innovation Prosperity 21 (3), 158-172, 2017 | 21 | 2017 |
| Agencies, it’s time to innovate! exploring the current understanding of the Swedish government’s call for innovation K Palm, J Lilja, H Wiklund International Journal of Quality and Service Sciences 7 (1), 34-49, 2015 | 20 | 2015 |
| Capturing value-based leadership in practice: Insights from developing and applying an AI-interview guide I Bäckström, P Ingelsson, K Snyder, C Hedlund, J Lilja International Journal of Quality and Service Sciences 10 (4), 422-430, 2018 | 18 | 2018 |
| Putting appreciative design into practice: A case study of a course evaluation and design process J Lilja, D Richardsson International Journal of Quality and Service Sciences 4 (1), 4-15, 2012 | 14 | 2012 |
| On the road to Agenda 2030 together in a complex alliance of Swedish public authorities K Palm, J Lilja Environment, Development and Sustainability 23 (6), 9564-9580, 2021 | 12 | 2021 |
| Quality Practice and Customer Value: Strengthening the ideal linkage J Lilja Luleå tekniska universitet,, 2005 | 12 | 2005 |
| Why is it suddenly so easy to change? J Lilja, D Richardsson International Journal of Quality and Service Sciences 7 (2/3), 334-348, 2015 | 9 | 2015 |
| The Realization of Attractive Quality: Conceptual and practical perspectives within the TQM system J Lilja Mid Sweden University, 2010 | 9 | 2010 |
| Getting emotional about quality: questioning and elaborating the satisfaction concept J Lilja, H Wiklund International Journal of Quality Innovation 6 (3), 38-55, 2005 | 9 | 2005 |
| Cultural dynamics and tensions when applying design thinking for improving health-care quality J Boström, H Hillborg, J Lilja International Journal of Quality and Service Sciences 13 (1), 16-28, 2020 | 6 | 2020 |
| Metaphors we manage and develop quality by J Lilja, P Ingelsson, K Snyder, I Bäckström, C Hedlund International Journal of Quality and Service Sciences 12 (4), 405-416, 2020 | 6 | 2020 |
Daniel RichardssonRISE Research Institutes of SwedenEmail verificata su ri.se