| Storytelling about places: Tourism marketing in the digital age C Bassano, S Barile, P Piciocchi, JC Spohrer, F Iandolo, R Fisk Cities 87, 10-20, 2019 | 358 | 2019 |
| A VSA-SS Approach to Healthcare Service Systems the Triple Target of Efficiency, Effectiveness and Sustainability M Saviano, C Bassano, M Calabrese Service Science 2 (1-2), 41-61, 2010 | 104 | 2010 |
| Three frameworks for service research: exploring multilevel governance in nested, networked systems J Spohrer, P Piciocchi, C Bassano Service Science 4 (2), 147-160, 2012 | 92 | 2012 |
| An Integrated SS-VSA Analysis of Changing Job Roles J Spohrer, GM Golinelli, P Piciocchi, C Bassano Service Science 2 (1-2), 1-20, 2010 | 87 | 2010 |
| Empowering value co-creation in the digital age S Barile, C Bassano, P Piciocchi, M Saviano, JC Spohrer Journal of Business & Industrial Marketing 39 (6), 1130-1143, 2024 | 51 | 2024 |
| Contributions to theoretical and practical advances in management. A Viable Systems Approach S Barile Aracne, 2013 | 51 | 2013 |
| Monitoring viability and sustainability in healthcare organizations M Saviano, C Bassano, P Piciocchi, P Di Nauta, M Lettieri Sustainability 10 (10), 3548, 2018 | 50 | 2018 |
| Managing value co-creation in consumer service systems within smart retail settings C Bassano, P Piciocchi, MC Pietronudo Journal of Retailing and Consumer Services 45, 190-197, 2018 | 49 | 2018 |
| The evolving dynamics of service co-creation in a viable systems perspective GM Golinelli, S Barile, J Spohrer, C Bassano The 13th Toulon-Verona Conference proceedings of the international …, 2010 | 47 | 2010 |
| What makes a system smart? wise? J Spohrer, C Bassano, P Piciocchi, MAK Siddike Advances in The Human Side of Service Engineering: Proceedings of the AHFE …, 2017 | 44 | 2017 |
| Re-defining the role of artificial intelligence (AI) in wiser service systems S Barile, P Piciocchi, C Bassano, J Spohrer, MC Pietronudo Advances in Artificial Intelligence, Software and Systems Engineering: Joint …, 2019 | 38 | 2019 |
| Social business as a sustainable business model: making capitalism anti-fragile X Hysa, E Zerba, M Calabrese, C Bassano Sustainability science 13, 1345-1356, 2018 | 32 | 2018 |
| Managing a tourism destination as a viable complex system. The case of Arbatax Park F Iandolo, I Fulco, C Bassano, R D’Amore Land Use Policy 84, 21-30, 2019 | 30 | 2019 |
| Network creativity to reduce strategic ambiguity in turbulent environments: a viable systems approach (VSa) P Piciocchi, C Bassano, M Saviano Proceedings of the 11th International Conference of the Society for Global …, 2009 | 28 | 2009 |
| Learning the models of customer behavior: from television advertising to online marketing C Bassano, M Gaeta, P Piciocchi, JC Spohrer International Journal of Electronic Commerce 21 (4), 572-604, 2017 | 27 | 2017 |
| AI technologies & value co-creation in luxury context C Bassano, S Barile, M Saviano, MC Pietronudo, S Cosimato | 26 | 2020 |
| Governance and viability of franchising networks from a Viable Systems Approach (VSA) P Piciocchi, C Bassano The 2009 Naples Forum on Service. Service Dominant Logic, Service Science …, 2009 | 22 | 2009 |
| Smart Governance to mediate human expectations and systems context interactions P Piciocchi, J Spohrer, C Bassano, A Giuiusa Spohrer, J., Freund, LE, Advances in Human Side of Service Engineering, CRC …, 2012 | 14 | 2012 |
| TTHE VIRTUOUS CIRCLE OF ‘SYNTROPY’(VCS): AN INTERPRETATIVE CHAOS VS COSMOS MODEL FOR MANAGING COMPLEXITY P Piciocchi, C Bassano, I Papasolomou, E Paduano Esperienze d'Impresa 17 (2), 2009 | 14 | 2009 |
| Intelligence Augmentation (IA) in Complex Decision Making: A New View of the vSa Concept of Relevance S Barile, C Bassano, M Lettieri, P Piciocchi, M Saviano Advances in the Human Side of Service Engineering: Proceedings of the AHFE …, 2020 | 11 | 2020 |