| Impact of supply base structural complexity on financial performance: Roles of visible and not-so-visible characteristics G Lu, G Shang Journal of Operations Management 53, 23-44, 2017 | 204 | 2017 |
| A critical evaluation of alternative methods and paradigms for conducting mediation analysis in operations management research MK Malhotra, C Singhal, G Shang, RE Ployhart Journal of Operations Management 32 (4), 127-137, 2014 | 151 | 2014 |
| How much do online consumers really value free product returns? Evidence from eBay G Shang, P Pekgün, M Ferguson, M Galbreth Journal of Operations Management 53, 45-62, 2017 | 114 | 2017 |
| Optimal retail return policies with wardrobing G Shang, BP Ghosh, MR Galbreth Production and Operations Management 26 (7), 1315-1332, 2017 | 111 | 2017 |
| Stability of Transaction Fees in Bitcoin: A Supply and Demand Perspective. N Ilk, G Shang, S Fan, JL Zhao MIS quarterly 45 (2), 2021 | 85 | 2021 |
| Twenty-six years of operations management research (1985–2010): authorship patterns and research constituents in eleven top rated journals G Shang, B Saladin, T Fry, J Donohue International Journal of Production Research 53 (20), 6161-6197, 2015 | 73 | 2015 |
| Where should I focus my return reduction efforts? Empirical guidance for retailers G Shang, ME Ferguson, MR Galbreth Decision Sciences 50 (4), 877-909, 2019 | 54 | 2019 |
| Using transactions data to improve consumer returns forecasting G Shang, EC McKie, ME Ferguson, MR Galbreth Journal of Operations Management 66 (3), 326-348, 2020 | 52 | 2020 |
| Improving customer routing in contact centers: An automated triage design based on text analytics N Ilk, G Shang, P Goes Journal of Operations Management 66 (5), 553-577, 2020 | 39 | 2020 |
| Need for speed, but how much does it cost? Unpacking the fee‐speed relationship in Bitcoin transactions G Shang, N Ilk, S Fan Journal of Operations Management 69 (1), 102-126, 2023 | 28 | 2023 |
| Empirical research methods department:: Mission, learnings, and future plans G Shang, M Rönkkö Journal of Operations Management 68 (2), 114-129, 2022 | 27 | 2022 |
| Mitigating the impact of functional dominance in cross‐functional process improvement teams MK Malhotra, S Ahire, G Shang Decision Sciences 48 (1), 39-70, 2017 | 26 | 2017 |
| Strategic behavior for hotel standby upgrade programs: Empirical evidence and pricing implications Ö Yılmaz, M Ferguson, P Pekgün, G Shang Journal of Operations Management 68 (6-7), 675-701, 2022 | 19* | 2022 |
| The impact of waiting on customer‐instigated service time: Field evidence from a live‐chat contact center N Ilk, G Shang Journal of Operations Management 68 (5), 487-514, 2022 | 15 | 2022 |
| The origins of research and patterns of authorship in the International Journal of Production Research TD Fry, JM Donohue, BA Saladin, G Shang International Journal of Production Research 51 (23-24), 7470-7500, 2013 | 15 | 2013 |
| The internationalisation of operations management research TD Fry, JM Donohue, BA Saladin, G Shang International Journal of Production Research 53 (16), 4857-4887, 2015 | 12 | 2015 |
| Causal inference under selection on observables in operations management research: Matching methods and synthetic controls Ö Yılmaz, Y Son, G Shang, HA Arslan Journal of Operations Management 70 (5), 831-859, 2024 | 9 | 2024 |
| Research Constituents and Authorship Patterns in the Production and Operations Management Journal BA Saladin, G Shang, TD Fry, JM Donohue Production and Operations Management 24 (4), 523-534, 2015 | 6 | 2015 |
| Order basket contents and consumer returns M Wang, G Shang, Y Rong, MR Galbreth Decision Sciences, 2024 | 5 | 2024 |
| The competitive impact of targeted television advertisements using DVR technology BP Ghosh, MR Galbreth, G Shang Decision Sciences 44 (5), 951-971, 2013 | 5 | 2013 |