| Delivering customer‐oriented behaviour through empowerment: An empirical test of HRM assumptions R Peccei, P Rosenthal Journal of Management Studies 38 (6), 831-857, 2001 | 502 | 2001 |
| The antecedents of employee commitment to customer service: evidence from a UK R Peccei, P Rosenthal The International Journal of Human Resource Management 8 (1), 66-86, 1997 | 371 | 1997 |
| Checking out service: evaluating excellence, HRM and TQM in retailing P Rosenthal, S Hill, R Peccei Work, Employment and Society 11 (3), 481-503, 1997 | 222 | 1997 |
| Front-line responses to customer orientation programmes: a theoretical and empirical analysis R Peccei, P Rosenthal International Journal of Human Resource Management 11 (3), 562-590, 2000 | 188 | 2000 |
| Customer service: Empowerment and entrapment A Sturdy, I Grugulis, H Willmott Palgrave Macmillan, 2001 | 170 | 2001 |
| Management control as an employee resource: The case of front‐line service workers P Rosenthal Journal of Management Studies 41 (4), 601-622, 2004 | 151 | 2004 |
| Gender differences in managers' causal explanations for their work performance: A study in two organizations P Rosenthal, D Guest, R Peccei Journal of occupational and organizational psychology 69 (2), 145-151, 1996 | 123 | 1996 |
| An evaluation of the impact of nurse, midwife and health visitor consultants D Guest, R Peccei, P Rosenthal, S Redfern, J Wilson-Barnett, P Dewe, ... London: King’s College, 2004 | 90 | 2004 |
| The social construction of clients by service agents in reformed welfare administration P Rosenthal, R Peccei Human Relations 59 (12), 1633-1658, 2006 | 83 | 2006 |
| Gender differences in managers′ attributions for successful workperformance P Rosenthal Women in Management Review 10 (6), 26-31, 1995 | 78 | 1995 |
| Academic discourses of the customer:‘Sovereign beings’,‘management accomplices’ or ‘people like us’? P Rosenthal, R Peccei, S Hill Customer service: Empowerment and entrapment, 2001 | 57 | 2001 |
| ‘The work you want, the help you need’: constructing the customer in Jobcentre Plus P Rosenthal, R Peccei Organization 14 (2), 201-223, 2007 | 54 | 2007 |
| A preliminary evaluation of the establishment of nurse, midwife and health visitor consultants: a report to the Department of Health D Guest, S Redfern, J Wilson-Barnett, P Dewe, R Peccei, P Rosenthal, ... London: Kings College, 2001 | 44 | 2001 |
| The customer concept in welfare administration: front‐line views in Jobcentre Plus P Rosenthal, R Peccei International Journal of Public Sector Management 19 (1), 67-78, 2006 | 42 | 2006 |
| Towards a relevant theory of age discrimination in employment C Oswick, P Rosenthal Equality, diversity and disadvantage in employment, 156-171, 2001 | 32 | 2001 |
| Industrial relations in greenfield sites D Guest, P Rosenthal London School of Economics and Political Science. Centre for Economic …, 1993 | 32 | 1993 |
| Consuming work: front‐line workers and their customers in Jobcentre Plus P Rosenthal, R Peccei International Journal of Public Sector Management 19 (7), 659-672, 2006 | 24 | 2006 |
| An Evaluation of the Impact of Nurse D Guest, R Peccei, P Rosenthal, S Redfern, J Wilson-Barnett, P Dewe, ... Midwife and Health Visitor Consultants, 2004 | 20 | 2004 |
| A quantitative and qualitative analysis of sexual harassment claims 1995–2005 G Lockwood, P Rosenthal, A Budjanovcanin Industrial Relations Journal 42 (1), 86-103, 2011 | 12 | 2011 |
| Role innovation in the NHS: a preliminary evaluation of the new role of nurse, midwife and health visitor consultant S Redfern, D Guest, J Wilson-Barnett, R Peccei, P Rosenthal, P Dewe, ... Palgrave Macmillan, 2003 | 10 | 2003 |