Web reviews influence on expectations and purchasing intentions of hotel potential customers AG Mauri, R Minazzi International journal of hospitality management 34, 99-107, 2013 | 1009 | 2013 |
Social media marketing in tourism and hospitality R Minazzi Springer, 2015 | 470 | 2015 |
The influence of e-word-of-mouth on hotel occupancy rate G Viglia, R Minazzi, D Buhalis International Journal of Contemporary Hospitality Management 28 (9), 2035-2051, 2016 | 441 | 2016 |
Humanize your business. The role of personal reputation in the sharing economy AG Mauri, R Minazzi, M Nieto-García, G Viglia International Journal of Hospitality Management 73, 36-43, 2018 | 188 | 2018 |
A Review of Literature on the Gaps Model on Service Quality: A 3-Decades Period: 1985–2013 A.G. Mauri, R. Minazzi, S. Muccio International Business Research 6 (12), 134-144, 2013 | 138 | 2013 |
Hotel classification systems: a comparison of international case studies R Minazzi Acta Universitatis Danubius. Œconomica 6 (4), 64-86, 2010 | 80 | 2010 |
Investigating social media marketing in the hospitality industry: Facebook and European hotels R Minazzi, S Lagrosen Information and Communication Technologies in Tourism 2014: Proceedings of …, 2013 | 62 | 2013 |
Mobile technologies effects on travel behaviours and experiences: a preliminary analysis R Minazzi, AG Mauri Information and Communication Technologies in Tourism 2015: Proceedings of …, 2015 | 52 | 2015 |
Customer satisfaction surveys in the hospitality industry: a comparison of international hotel chains questionnaires R Minazzi Proceedings of the 11th Toulon-Verona international conference on quality in …, 2008 | 21 | 2008 |
The impact of hotel reviews posted by guests on customers’ purchase process and expectations AG Mauri, R Minazzi Proceedings 14th Toulon-Verona Conference "Excellence in Services", 2011 | 17 | 2011 |
The digitization of word-of-mouth R Minazzi, R Minazzi Social Media Marketing in Tourism and Hospitality, 21-45, 2015 | 16 | 2015 |
Social media metrics and analysis R Minazzi, R Minazzi Social media marketing in tourism and hospitality, 137-163, 2015 | 13 | 2015 |
Social media impacts on travel suppliers: Social media marketing R Minazzi, R Minazzi Social media marketing in tourism and hospitality, 77-126, 2015 | 11 | 2015 |
Social Media and Revenue Management R Minazzi in Mauri A.G., Hotel Revenue Management Principles and Practices, 2012 | 8 | 2012 |
Social media approaches and communication strategies in tourism R Minazzi Handbook of e-Tourism, 1363-1389, 2022 | 7 | 2022 |
Mobile social media marketing in tourism R Minazzi, R Minazzi Social media marketing in tourism and hospitality, 127-135, 2015 | 7 | 2015 |
Social media impacts on travelers R Minazzi, R Minazzi Social media marketing in tourism and hospitality, 47-76, 2015 | 6 | 2015 |
Comunicazione e competizione, due elementi per un’integrazione del modello dei gap sulla qualità dei servizi (Communication and competition, two elements for an integration of … AG Mauri, R Minazzi, S Muccio Sinergie Italian Journal of Management 30 (Sep-Dec), 231-254, 2012 | 6 | 2012 |
Online relationships and dialogue orientation in the Italian hospitality industry S Romenti, R Minazzi, G Murtarelli 14th Toulon-Verona Conference Organizational Excellence in Services, ---, 2011 | 6 | 2011 |
Information and Communication Technologies (ICTs) in Tourism: Concepts and Developments R Minazzi, R Minazzi Social Media Marketing in Tourism and Hospitality, 1-19, 2015 | 5 | 2015 |