| Health care customer value cocreation practice styles JR McColl-Kennedy, SL Vargo, TS Dagger, JC Sweeney, Y Kasteren Journal of service research 15 (4), 370-389, 2012 | 1516 | 2012 |
| A hierarchical model of health service quality: scale development and investigation of an integrated model TS Dagger, JC Sweeney, LW Johnson Journal of service research 10 (2), 123-142, 2007 | 1213 | 2007 |
| Customer effort in value cocreation activities: Improving quality of life and behavioral intentions of health care customers JC Sweeney, TS Danaher, JR McColl-Kennedy Journal of Service Research 18 (3), 318-335, 2015 | 607 | 2015 |
| Does experience matter? Differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users TS Dagger, TK O'Brien European Journal of Marketing 44 (9/10), 1528-1552, 2010 | 431 | 2010 |
| The effect of service evaluations on behavioral intentions and quality of life TS Dagger, JC Sweeney Journal of service research 9 (1), 3-18, 2006 | 415 | 2006 |
| Where, when, and how long: Factors that influence the redemption of mobile phone coupons PJ Danaher, MS Smith, K Ranasinghe, TS Danaher Journal of Marketing Research 52 (5), 710-725, 2015 | 351 | 2015 |
| Service quality, trust, commitment and service differentiation in business relationships P Chenet, TS Dagger, D O'Sullivan Journal of services Marketing 24 (5), 336-346, 2010 | 347 | 2010 |
| Service quality attribute weights: how do novice and longer-term customers construct service quality perceptions? TS Dagger, JC Sweeney Journal of service research 10 (1), 22-42, 2007 | 338 | 2007 |
| Generating positive word‐of‐mouth in the service experience S Ng, ME David, TS Dagger Managing Service Quality: An International Journal 21 (2), 133-151, 2011 | 337 | 2011 |
| Comparing the relative effectiveness of advertising channels: A case study of a multimedia blitz campaign PJ Danaher, TS Dagger Journal of Marketing Research 50 (4), 517-534, 2013 | 292 | 2013 |
| Do relationship benefits and maintenance drive commitment and loyalty? TS Dagger, ME David, S Ng Journal of services marketing 25 (4), 273-281, 2011 | 289 | 2011 |
| The complexity of relationship marketing for service customers T Ward, TS Dagger Journal of services marketing 21 (4), 281-290, 2007 | 240 | 2007 |
| The impact of service contact type and demographic characteristics on service quality perceptions C Ganesan‐Lim, R Russell‐Bennett, T Dagger Journal of services Marketing 22 (7), 550-561, 2008 | 228 | 2008 |
| Uncovering the real effect of switching costs on the satisfaction‐loyalty association: The critical role of involvement and relationship benefits TS Dagger, ME David European Journal of Marketing 46 (3/4), 447-468, 2012 | 225 | 2012 |
| How often versus how long: the interplay of contact frequency and relationship duration in customer-reported service relationship strength TS Dagger, PJ Danaher, BJ Gibbs Journal of service research 11 (4), 371-388, 2009 | 201 | 2009 |
| A typology of mass services: the role of service delivery and consumption purpose in classifying service experiences S Ng, R Russell‐Bennett, T Dagger Journal of Services Marketing 21 (7), 471-480, 2007 | 158 | 2007 |
| How do you feel today? Managing patient emotions during health care experiences to enhance well-being JR McColl-Kennedy, TS Danaher, AS Gallan, C Orsingher, L Lervik-Olsen, ... Journal of business research 79, 247-259, 2017 | 149 | 2017 |
| Service research in health care: Positively impacting lives TS Danaher, AS Gallan Journal of Service Research 19 (4), 433-437, 2016 | 146 | 2016 |
| Service safety in the pandemic age LL Berry, TS Danaher, L Aksoy, TL Keiningham Journal of Service Research 23 (4), 391-395, 2020 | 143 | 2020 |
| To delight or not to delight? An investigation of loyalty formation in the restaurant industry JLH Bowden, TS Dagger Journal of Hospitality Marketing & Management 20 (5), 501-524, 2011 | 142 | 2011 |