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Celso Augusto de Matos
Celso Augusto de Matos
Universidade de Lisboa, Instituto Superior Técnico (IST), CEGIST
Dirección de correo verificada de tecnico.ulisboa.pt - Página principal
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Año
Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators
CA De Matos, CAV Rossi
Journal of the Academy of marketing science 36, 578-596, 2008
17582008
Consumer attitudes toward counterfeits: a review and extension
C Augusto de Matos, C Trindade Ituassu, CA Vargas Rossi
Journal of consumer Marketing 24 (1), 36-47, 2007
6152007
Service recovery paradox: a meta-analysis
CA De Matos, JL Henrique, C Alberto Vargas Rossi
Journal of service research 10 (1), 60-77, 2007
5302007
Consumer reaction to service failure and recovery: the moderating role of attitude toward complaining
C Augusto de Matos, CA Vargas Rossi, R Teixeira Veiga, V Afonso Vieira
Journal of Services Marketing 23 (7), 462-475, 2009
2912009
Customer reactions to service failure and recovery in the banking industry: the influence of switching costs
C Augusto de Matos, J Luiz Henrique, F de Rosa
Journal of Services Marketing 27 (7), 526-538, 2013
1912013
The different roles of switching costs on the satisfaction‐loyalty relationship
C Augusto de Matos, J Luiz Henrique, F De Rosa
International Journal of Bank Marketing 27 (7), 506-523, 2009
1622009
Comportamento do consumidor de produtos orgânicos: uma aplicação da teoria do comportamento planejado
A Hoppe, MD De Barcellos, LM Vieira, CA De Matos
Base Revista de Administração e Contabilidade da UNISINOS 9 (2), 174-188, 2012
1392012
The influence of personal values and demographic variables on customer loyalty in the banking industry
JL Henrique, CA Matos
International Journal of bank marketing 33 (4), 571-587, 2015
1062015
Consumer reaction to product recalls: factors influencing product judgement and behavioural intentions
CA De Matos, CAV Rossi
International Journal of Consumer Studies 31 (1), 109-116, 2007
1062007
Behavioural responses to service encounter involving failure and recovery: the influence of contextual factors
CA De Matos, VA Vieira, RT Veiga
The service industries journal 32 (14), 2203-2217, 2012
712012
Impulse buying behaviour in omnichannel retail: an approach through the stimulus-organism-response theory
ML Pereira, M de La Martinière Petroll, JC Soares, CA Matos, ...
International Journal of Retail & Distribution Management 51 (1), 39-58, 2023
662023
A cross-cultural investigation of customer reactions to service failure and recovery
CA Matos, DVH Fernandes, RP Leis, G Trez
Journal of International Consumer Marketing 23 (3-4), 211-228, 2011
612011
Avaliação da qualidade percebida de serviços: um estudo em uma organização não-governamental
CA de Matos, RT Veiga
Caderno de Pesquisas em Administração 7 (3), 27-42, 2000
612000
Antecedents of indebtedness for low-income consumers: the mediating role of materialism
CA Matos, V Vieira, K Bonfanti, FMB Mette
Journal of consumer marketing 36 (1), 92-101, 2019
572019
The predictors of sales performance: a study with wholesale sellers
PH Donassolo, CA Matos
Revista brasileira de gestão de negócios 16, 448-465, 2014
56*2014
Avaliação das relações entre qualidade de serviço do site, satisfação, valor percebido, lealdade e boca a boca por meio de um modelo teórico
VA Vieira, CA de Matos, LA Slongo
Revista de Administração-RAUSP 44 (2), 131-146, 2009
552009
The effects of environmental factors on B2B e-services purchase: perceived risk and convenience as mediators
CA Matos, A Krielow
Journal of Business & Industrial Marketing 34 (4), 767-778, 2019
542019
The constraints of theory: What is the impact of the Theory of Constraints on Operations Strategy?
DA de Jesus Pacheco, JAVA Junior, CA de Matos
International Journal of Production Economics 235, 107955, 2021
532021
Meta-análise em marketing
VA Brei, VA Vieira, CA De Matos
Revista Brasileira de Marketing 13 (2), 84-97, 2014
522014
Antecedents and consequences of corporate social responsibility: A meta-analysis
F de Oliveira Santini, WJ Ladeira, M Dalmoro, CA de Matos
Journal of Social Marketing 11 (3), 278-305, 2021
442021
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Artículos 1–20