| Real-time query suggestion in a troubleshooting context F Roulland, S Castellani, AN Kaplan, MA Grasso, J O'neill, J Selin US Patent 8,694,483, 2014 | 172 | 2014 |
| Navigation system for text F Roulland, C Roux, S Castellani, AN Kaplan, K Pettersson, A Grasso, ... US Patent 7,774,198, 2010 | 141 | 2010 |
| Natural language processing for developing queries F Roulland, A Kaplan, S Castellani, C Roux US Patent 7,797,303, 2010 | 114 | 2010 |
| System and method for guiding entity-based searching F Roulland, S Castellani, A Grasso, C Brun US Patent 8,346,795, 2013 | 98 | 2013 |
| Informing troubleshooting sessions with device data S Castellani, A Grasso, AN Kaplan, F Roulland, C Roux, TE Thieret, ... US Patent 7,890,318, 2011 | 87 | 2011 |
| System and method for semi-automatic creation and maintenance of query expansion rules S Castellani, AN Kaplan, F Roulland, JK Willamowski US Patent 8,103,669, 2012 | 72 | 2012 |
| System and method for enabling transactions on an associated network P Roux, J Eric, G Lievre, JL Meunier, V Ciriza, M Gastaldo, F Roulland US Patent 9,704,153, 2017 | 61 | 2017 |
| Supporting communities of practice with large screen displays A Grasso, M Muehlenbrock, F Roulland, D Snowdon Public and situated displays: Social and interactional aspects of shared …, 2003 | 61 | 2003 |
| System and method for a flexible management of the escalation of support for devices JM Coursimault, MA Grasso, F Roulland, S Castellani US Patent App. 12/772,692, 2011 | 57 | 2011 |
| Delayed vehicle identification for privacy enforcement JA Rodriguez-Serrano, FC Perronnin, H Poirier, F Roulland, V Ciriza US Patent 9,412,031, 2016 | 52 | 2016 |
| Method and system to guide formulations of questions for digital investigation activities S Castellani, N Lagos, MA Grasso, F Roulland, N Hairon US Patent 9,563,656, 2017 | 47 | 2017 |
| From ethnographic study to mixed reality: a remote collaborative troubleshooting system J O'Neill, S Castellani, F Roulland, N Hairon, C Juliano, L Dai Proceedings of the ACM 2011 conference on Computer supported cooperative …, 2011 | 41 | 2011 |
| Bi-directional remote visualization for supporting collaborative machine troubleshooting S Castellani, V Ciriza, A Grasso, J O'neill, P Tolmie, F Ragnet, F Roulland US Patent 7,715,037, 2010 | 40 | 2010 |
| Representations can be good enough J O’Neill, S Castellani, A Grasso, F Roulland, P Tolmie ECSCW 2005: Proceedings of the Ninth European Conference on Computer …, 2005 | 30 | 2005 |
| Designing technology as an embedded resource for troubleshooting S Castellani, A Grasso, J O’Neill, F Roulland Computer Supported Cooperative Work (CSCW) 18, 199-227, 2009 | 28 | 2009 |
| Identifying objects tracked in images using active device JL Meunier, F Roulland, A Ferrer-Biosca, JL Crowley US Patent 7,505,607, 2009 | 28 | 2009 |
| Mobile screen methods and systems for collaborative troubleshooting of a device S Castellani, JL Meunier, F Roulland US Patent 8,621,362, 2013 | 26 | 2013 |
| System and method for contextualizing device operating procedures F Roulland, S Castellani, N Hairon US Patent 8,744,838, 2014 | 24 | 2014 |
| Collaborative linking of support knowledge bases with visualization of device F Roulland, P Valobra, Y Deng, S Castellani, J O'neill US Patent 8,280,842, 2012 | 23 | 2012 |
| Method and system for linking textual concepts and physical concepts F Roulland, S Castellani, N Hairon, P Valobra US Patent 8,935,199, 2015 | 21 | 2015 |
