Seguir
Tyler Hancock
Tyler Hancock
Assistant Professor, University of Toledo
Dirección de correo verificada de utoledo.edu
Título
Citado por
Citado por
Año
One size doesn’t fit all: a uses and gratifications analysis of social media platforms
MJ Pelletier, A Krallman, FG Adams, T Hancock
Journal of Research in Interactive Marketing 14 (2), 269-284, 2020
2702020
Exploring relationship development with social chatbots: A mixed-method study of replika
I Pentina, T Hancock, T Xie
Computers in Human Behavior 140, 107600, 2023
2432023
Engaging the Avatar: The effects of authenticity signals during chat-based service recoveries
CLE Jones, T Hancock, B Kazandjian, CM Voorhees
Journal of Business Research 144, 703-716, 2022
822022
Friend, mentor, lover: does chatbot engagement lead to psychological dependence?
T Xie, I Pentina, T Hancock
Journal of service Management 34 (4), 806-828, 2023
642023
Consumer–machine relationships in the age of artificial intelligence: Systematic literature review and research directions
I Pentina, T Xie, T Hancock, A Bailey
Psychology & Marketing, 2023
562023
Signaling green: Investigating signals of expertise and prosocial orientation to enhance consumer trust
SF Waites, JL Stevens, T Hancock
Journal of Consumer Behaviour 19 (6), 632-644, 2020
372020
Positioning through B2B carrier signals: Understanding how service quality is communicated via websites
Z Williams, JE Lueg, T Hancock, SP Goffnett
Industrial Marketing Management 81, 54-64, 2019
372019
Salesperson’s perceived personal identification with supervisor and the relationship with turnover intention and performance: a mediated motivation model
ML Mallin, TD Hancock, EB Pullins, BS Gammoh
Journal of Personal Selling & Sales Management 42 (3), 243-264, 2022
282022
Exploring jealousy and envy in communal relationship revenge-seeking
T Hancock, FG Adams, M Breazeale, JE Lueg
Journal of Consumer Marketing 37 (6), 687-699, 2020
242020
Fueling and cooling firestorms: how online community members enable and disable online negative e-WOM
T Hancock, M Breazeale, FG Adams, H Hardman
Journal of Product & Brand Management 32 (2), 286-304, 2023
192023
How do Machiavellianism, narcissism and psychopathy tendencies influence consumer avoidance and revenge-seeking following a service failure?
T Hancock, SF Waites, CM Johnson, JL Stevens
Journal of Consumer Marketing 40 (6), 721-733, 2023
112023
Ideally human-ish: How anthropomorphized do you have to be in shopper-facing retail technology?
C Barney, T Hancock, CLE Jones, B Kazandjian, JE Collier
Journal of Retailing 98 (4), 685-705, 2022
102022
Understanding how salesperson envy and emotional exhaustion lead to negative consequences: The role of motivation
T Hancock, EB Pullins, CM Johnson, ML Mallin
Journal of Business-to-Business Marketing 29 (3-4), 369-386, 2022
92022
Integrating technology within the sales-service ecosystem: the emergent sales techno-ecosystem
C Bauer, JM Galvan, T Hancock, GK Hunter, CA Nelson, J Riley, ...
European Journal of Marketing 58 (3), 782-811, 2024
72024
Trauma's effects on shopper choice confusion: The role of psychological hardiness and retailer strategies as mitigating factors
SF Waites, JL Stevens, T Hancock
Journal of Retailing and Consumer Services 72, 103277, 2023
62023
Beware the predatory shopper: exploring social vigilantism and proactivity in the exploitation of online pricing mistakes
T Hancock, FG Adams, M Breazeale, JE Lueg, KJ Shanahan
Journal of Consumer Marketing 39 (7), 744-755, 2022
22022
I want what they have: the impact of salesperson envy on customer relationships amid organizational disruption
T Hancock, ML Mallin, EB Pullins, CM Johnson
Journal of Business & Industrial Marketing 39 (4), 692-707, 2024
12024
There’s never enough: A taxonomy of online retail scarcity cues
T Hancock, JL Stevens, SF Waites
12018
Salesperson emotional intelligence at work: A resource-based perspective of subjective well-being determinants and organizational outcomes
ML Mallin, TD Hancock, EB Pullins, CM Johnson
Industrial Marketing Management 125, 373-385, 2025
2025
Effectiveness of future-focused sustainability appeals in public service announcements: Roles of emotions and ‘forestalgia’experiences
T Hancock, I Pentina, E Lamendour
Journal of Marketing Communications, 1-23, 2024
2024
El sistema no puede realizar la operación en estos momentos. Inténtalo de nuevo más tarde.
Artículos 1–20