| Measuring banks' automated service quality: A confirmatory factor analysis approach. M Al-Hawari, N Hartley, T Ward Marketing bulletin 16, 2005 | 267 | 2005 |
| The threat of terrorism and tourist choice behavior G Walters, A Wallin, N Hartley Journal of travel research 58 (3), 370-382, 2019 | 149 | 2019 |
| Corporate digital responsibility in service firms and their ecosystems J Wirtz, WH Kunz, N Hartley, J Tarbit Journal of Service Research 26 (2), 173-190, 2023 | 130 | 2023 |
| Service provider’s experiences of service separation: the case of telehealth T Green, N Hartley, N Gillespie Journal of Service Research 19 (4), 477-494, 2016 | 96 | 2016 |
| Service work in 2050: toward a work ecosystems perspective M Subramony, D Solnet, M Groth, D Yagil, N Hartley, PB Kim, ... Journal of Service Management 29 (5), 956-974, 2018 | 73 | 2018 |
| Assessing the value of real-life brands in Virtual Worlds SJ Barnes, J Mattsson, N Hartley Technological Forecasting and Social Change 92, 12-24, 2015 | 67 | 2015 |
| How can the word “NEW” evoke consumers' experiences of novelty and interest? B Sung, N Hartley, E Vanman, I Phau Journal of Retailing and Consumer Services 31, 166-173, 2016 | 66 | 2016 |
| Service products and productization J Wirtz, MP Fritze, E Jaakkola, K Gelbrich, N Hartley Journal of Business Research 137, 411-421, 2021 | 51 | 2021 |
| Feathers in the nest: Establishing a supportive environment for women researchers N Hartley, A Dobele The Australian Educational Researcher 36 (1), 43-58, 2009 | 50 | 2009 |
| Consumer trust in food safety requires information transparency TK Lam, J Heales, N Hartley, C Hodkinson Australasian Journal of Information Systems 24, 2020 | 47 | 2020 |
| Client, provider and community referrer perceptions of telehealth for the delivery of rural paediatric allied health services J Campbell, D Theodoros, T Russell, N Gillespie, N Hartley Australian Journal of Rural Health 27 (5), 419-426, 2019 | 47 | 2019 |
| Exploring the predictors of home telehealth uptake by elderly Australian healthcare consumers TG Russell, N Gillespie, N Hartley, D Theodoros, A Hill, L Gray Journal of Telemedicine and Telecare 21 (8), 485-489, 2015 | 45 | 2015 |
| Implementation factors are neglected in research investigating telehealth delivery of allied health services to rural children: A scoping review J Campbell, D Theodoros, N Hartley, T Russell, N Gillespie Journal of telemedicine and telecare 26 (10), 590-606, 2020 | 38 | 2020 |
| The emotion of interest and its relevance to consumer psychology and behaviour B Sung, EJ Vanman, N Hartley, I Phau Australasian Marketing Journal 24 (4), 337-343, 2016 | 36 | 2016 |
| Pro bono service sheds new light into commercial friendship SL Arnold, DT Nguyen, N Hartley Journal of Strategic Marketing 19 (4), 381-394, 2011 | 26 | 2011 |
| Interest, but not liking, drives consumer preference toward novelty B Sung, E Vanman, N Hartley Australasian marketing journal 27 (4), 242-248, 2019 | 19 | 2019 |
| Consumer construal of separation in virtual services N Hartley, T Green Journal of Service Theory and Practice 27 (2), 358-383, 2017 | 18 | 2017 |
| Revisiting (dis) fluency: Metacognitive difficulty as a novelty cue that evokes feeling‐of‐interest B Sung, EJ Vanman, N Hartley Psychology & Marketing 39 (8), 1451-1466, 2022 | 17 | 2022 |
| Executive decision-making: piloting project ECHO® to integrate care in Queensland P Moss, N Hartley, J Ziviani, D Newcomb, T Russell International journal of integrated care 20 (4), 2020 | 17 | 2020 |
| A co-designed active video game for physical activity promotion in people with chronic obstructive pulmonary disease: pilot trial J Simmich, A Mandrusiak, ST Smith, N Hartley, TG Russell JMIR Serious Games 9 (1), e23069, 2021 | 15 | 2021 |