| The interplay of customer experience and commitment T Keiningham, J Ball, S Benoit, HL Bruce, A Buoye, J Dzenkovska, L Nasr, ... Journal of Services Marketing 31 (2), 148-160, 2017 | 204 | 2017 |
| Delight and the grateful customer: Beyond joy and surprise J Ball, DC Barnes Journal of Service Theory and Practice 27 (1), 250-269, 2017 | 105 | 2017 |
| More than a feeling? Toward a theory of customer delight A Parasuraman, J Ball, L Aksoy, TL Keiningham, M Zaki Journal of Service Management 32 (1), 1-26, 2021 | 82 | 2021 |
| Pandemic pains to Instagram gains! COVID-19 perceptions effects on behaviours towards fashion brands on Instagram in sub-Saharan Africa: tech-native vs non-native generations AB Mahmoud, J Ball, D Rubin, L Fuxman, I Mohr, D Hack-Polay, ... Journal of Marketing Communications 28 (8), 864-888, 2022 | 37 | 2022 |
| Postdigital learning for a changing higher education J Ball, M Savin-Baden Postdigital science and education 4 (3), 753-771, 2022 | 28 | 2022 |
| Rising Every Time They Fall: the Importance and Determinants of Consumer Resilience J Ball, C Lamberton Advances in Consumer Research 43, 2015 | 22 | 2015 |
| Identity and the Professional Millennial Woman: A Cross-cultural Examination. J Ball Review of Business 36 (1), 2015 | 10 | 2015 |
| The emotional engagement paradox L Aksoy, TL Keiningham, A Buoye, J Ball Customer engagement marketing, 293-305, 2018 | 9 | 2018 |
| Competitive context is everything: Moving from absolute to relative metrics TL Keiningham, A Buoye, J & Ball Global Economics and Management Review 20 (2), 18-25, 2015 | 9 | 2015 |
| There's not much to tell: The impact of emotional resilience on negative word‐of‐mouth following service failure L Lteif, D Rubin, J Ball, C Lamberton Psychology & Marketing 40 (9), 1808-1820, 2023 | 8 | 2023 |
| Linking satisfaction to credit card decisions: an application of the wallet allocation rule L Aksoy, TL Keiningham, A Buoye, J Ball International Journal of Bank Marketing 35 (2), 205-219, 2017 | 8 | 2017 |
| Relative Value and Customer Choice in Loan Decisions: An Application of the Wallet Allocation Rule L Aksoy, TL Keiningham, A Buoye, J Ball Journal of Creating Value, 2016 | 7 | 2016 |
| Stop, ask, explore: Learn to navigate change in times of uncertainty JP Ball Kogan Page Publishers, 2022 | 6 | 2022 |
| Breathing life into marketing scholarship through creativity learning and teaching: integrating creativity into marketing education AB Mahmoud, N Grigoriou, J Ball Handbook of research on promoting global citizenship education, 176-194, 2022 | 5 | 2022 |
| The currency of trust: What business leaders can learn from the extreme poor J Ball Ivey Business Journal 73, 7-17, 2009 | 4 | 2009 |
| The Role of Emotions on Customer Commitment and Repurchase Intentions J Ball, A Buoye, TL Keiningham, L Aksoy Winter AMA Marketing Academic Conference 27, K-76-84, 2016 | 2 | 2016 |
| Learning to Navigate a Changing Marketing Landscape J Ball, M Savin-Baden Contemporary Trends in Marketing: Problems, Processes and Prospects, 13-30, 2023 | 1 | 2023 |
| Re-presencing Through Artistic Reverie: Implications for Postdigital Theology R Taylor, J Ball Postdigital Theologies: Technology, Belief, and Practice, 233-248, 2022 | 1 | 2022 |
| A 5C model of responsible service leadership: learning from living systems to play the infinite game R Livne-Tarandach, J Ball, P Arora, A Yemiscigil, J Kandampully Journal of Service Management 35 (4), 525-546, 2024 | | 2024 |
| You’ve Reached an Inflection Point in Your Career. What Now? J Ball, J Beck Harvard Business Review, 2022 | | 2022 |
Timothy KeininghamJ. Donald Kennedy Endowed Chair in E-Commerce, St. John's UniversityVerified email at stjohns.edu