| Service failure in peer-to-peer accommodation Y Chen, IP Tussyadiah Annals of Tourism Research 88, 103156, 2021 | 75 | 2021 |
| Hotel robots: an exploratory study of Generation Z customers in China Y Chen, T Xue, A Tuomi, Z Wang Tourism Review, 2022 | 38 | 2022 |
| Why People Choose Airbnb over Hotel? YP Chen, M Schuckert 한국관광학회 국제학술발표대회집 80, 1040-1040, 2016 | 5 | 2016 |
| Female Gendering of Artificial Intelligence in Travel: A Social Interaction Perspective Y Chen, H Li, T Xue Journal of Quality Assurance in Hospitality & Tourism, 1-16, 2023 | 3 | 2023 |
| Inferences and decision heuristics in peer-to-peer accommodation booking Y Chen, S Liu, I Tussyadiah, HZ Abidin, Z Zarezadeh e-Review of Tourism Research 16 (2/3), 2019 | 2 | 2019 |
| Will guests use peer-to-peer accommodation again after a service failure? Y Chen, I Tussyadiah, A Liu E-review of Tourism Research 17 (4), 2020 | 1 | 2020 |
| Service failure, customer satisfaction, and repurchase intention: why tourists will not choose peer-to-peer accommodation again? Y Chen Proceedings of ENTER2018 PhD Workshop, 15, 2018 | 1 | 2018 |
| An Exploratory Qualitative Study of Visitors’ Cognitive Appraisals in a Meteorological Landscape Uncertainty Scenario H Qiu, X Lei, Y Chen, Y Chen Journal of Hospitality & Tourism Research 48 (7), 1182-1196, 2024 | | 2024 |
| When Information is Missing: Booking Decisions in Peer-To-Peer Accommodation Y Chen, Y Ding Journal of Quality Assurance in Hospitality & Tourism, 2023 | | 2023 |
| Understanding visitors’ cognitive appraisals at meteorological destination H Qiu, X Lei, Y Chen, Y Chen Travel and Tourism Research Association, 2022 | | 2022 |
| Service Failure in Peer-to-Peer Accommodation: Mining Evidence of Negative Experience Y Chen, I Tussyadiah, A Gkritzali Proceedings of the 24th Annual Graduate Education and Graduate Student …, 2019 | | 2019 |
Iis TussyadiahUniversity of SurreyVerified email at surrey.ac.uk