| Equilibrating resources and challenges during crises: a framework for service ecosystem well-being J Finsterwalder, VG Kuppelwieser Journal of Service Management 31 (6), 1107-1129, 2020 | 189 | 2020 |
| Transformative service research and service-dominant logic: Quo Vaditis? VG Kuppelwieser, J Finsterwalder Journal of Retailing and Consumer Services 28 (1), 91-98, 2016 | 178 | 2016 |
| Dynamics of wellbeing co-creation: a psychological ownership perspective T Chen, S Dodds, J Finsterwalder, L Witell, L Cheung, M Falter, T Garry, ... Journal of Service Management 32 (3), 383-406, 2021 | 127 | 2021 |
| An Integrative Transformative Service Framework to Improve Engagement in a Social Service Ecosystem: The Case of He Waka Tapu Maria Hepi, Jeff Foote, Jörg Finsterwalder, Moana-o-Hinerangi, Sue Carswell ... Journal of Services Marketing 31 (4/5), 423–437, 2017 | 97* | 2017 |
| The effects of film trailers on shaping consumer expectations in the entertainment industry—A qualitative analysis J Finsterwalder, VG Kuppelwieser, M De Villiers Journal of Retailing and Consumer Services 19 (6), 589-595, 2012 | 92 | 2012 |
| Intentionality and transformative services: Wellbeing co-creation and spill-over effects J Finsterwalder, VG Kuppelwieser Journal of Retailing and Consumer Services 52, 101922, 2020 | 89 | 2020 |
| Co-creation by engaging beyond oneself: the influence of task contribution on perceived customer-to-customer social interaction during a group service encounter J Finsterwalder, VG Kuppelwieser Journal of Strategic Marketing 19 (7), 607-618, 2011 | 84 | 2011 |
| Rethinking service systems and public policy: a transformative refugee service experience framework S Boenigk, R Fisk, S Kabadayi, L Alkire, L Cheung, C Corus, ... Journal of Public Policy & Marketing 40 (2), 165-183, 2021 | 75 | 2021 |
| Kundenausgrenzung: Umgang mit unerwünschten Dienstleistungskunden T Tomczak, S Reinecke, J Finsterwalder Dienstleistungsmanagement Jahrbuch 2000, 399-421, 2000 | 75 | 2000 |
| From ‘free’to fee: Acceptability of airline ancillary fees and the effects on customer behavior S Tuzovic, MC Simpson, VG Kuppelwieser, J Finsterwalder Journal of Retailing and Consumer Services 21 (2), 98-107, 2014 | 74 | 2014 |
| Quality in group service encounters: a theoretical exploration of the concept of a simultaneous multi‐customer co‐creation process J Finsterwalder, S Tuzovic Managing Service Quality: An International Journal 20 (2), 109-122, 2010 | 64 | 2010 |
| Conceptual underpinnings for transformative research in a service ecosystems context to resolve social issues–framework foundations and extensions J Finsterwalder, J Foote, G Nicholas, A Taylor, M Hepi, V Baker, N Dayal The Service Industries Journal 37 (11-12), 766-782, 2017 | 61 | 2017 |
| Would you forgive Kristen Stewart or Tiger Woods or maybe Lance Armstrong? Exploring consumers’ forgiveness of celebrities’ transgressions J Finsterwalder, T Yee, A Tombs Journal of Marketing Management 33 (13-14), 1204-1229, 2017 | 57 | 2017 |
| Refugee influx: Repercussions and research agenda for service scholars J Finsterwalder Journal of Retailing and Consumer Services 37 (July), 177-181, 2017 | 49 | 2017 |
| A 360-degree view of actor engagement in service co-creation J Finsterwalder Journal of Retailing and Consumer Services 40, 276-278, 2018 | 48 | 2018 |
| Towards co-created food wellbeing: Culinary consumption, braggart word-of-mouth, and the role of participative co-design, service provider support, and C2C interactions B Taheri, S Pourfakhimi, G Prayag, M Gannon, J Finsterwalder European Journal of Marketing, 2021 | 44 | 2021 |
| Creating hospitable service systems for refugees during a pandemic: leveraging resources for service inclusion J Finsterwalder, S Kabadayi, RP Fisk, S Boenigk Journal of Service Theory and Practice 31 (2), 247-263, 2021 | 41 | 2021 |
| Social distancing and wellbeing: conceptualizing actor distance and actor safe zone for pandemics J Finsterwalder The Service Industries Journal 41 (1-2), 9-31, 2021 | 41 | 2021 |
| Psychological safety, contributions and service satisfaction of customers in group service experiences J Finsterwalder, VG Kuppelwieser Managing Service Quality: An International Journal, 2011 | 39 | 2011 |
| Developing a film-based service experience blueprinting technique J Pöppel, J Finsterwalder, RA Laycock Journal of Business Research 85, 459-466, 2018 | 35 | 2018 |
Volker KuppelwieserNEOMA Business SchoolVerified email at neoma-bs.fr
