| An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions SA Taylor, TL Baker Journal of retailing 70 (2), 163-178, 1994 | 4128 | 1994 |
| Effects of supplier market orientation on distributor market orientation and the channel relationship: the distributor perspective JA Siguaw, PM Simpson, TL Baker Journal of marketing 62 (3), 99-111, 1998 | 1277 | 1998 |
| Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events R Hightower Jr, MK Brady, TL Baker Journal of Business research 55 (9), 697-707, 2002 | 1001 | 2002 |
| A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors S Benoit, TL Baker, RN Bolton, T Gruber, J Kandampully Journal of Business Research 79, 219-227, 2017 | 821 | 2017 |
| Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance A Rapp, TL Baker, DG Bachrach, J Ogilvie, LS Beitelspacher Journal of Retailing 91 (2), 358-369, 2015 | 590 | 2015 |
| Promoting ethical behavior and organizational citizenship behaviors: The influence of corporate ethical values TL Baker, TG Hunt, MC Andrews Journal of business research 59 (7), 849-857, 2006 | 567 | 2006 |
| The impact of suppliers’ perceptions of reseller market orientation on key relationship constructs TL Baker, PM Simpson, JA Siguaw Journal of the Academy of Marketing science 27 (1), 50-57, 1999 | 563 | 1999 |
| A model of value creation: Supplier behaviors and their impact on reseller-perceived value PM Simpson, JA Siguaw, TL Baker Industrial Marketing Management 30 (2), 119-134, 2001 | 243 | 2001 |
| The role of brand communications on front line service employee beliefs, behaviors, and performance TL Baker, A Rapp, T Meyer, R Mullins Journal of the academy of marketing science 42, 642-657, 2014 | 229 | 2014 |
| Values and person‐organization fit: Does moral intensity strengthen outcomes? MC Andrews, T Baker, TG Hunt Leadership & Organization Development Journal 32 (1), 5-19, 2011 | 213 | 2011 |
| The effect of introducing a new brand on consumer perceptions of current brand similarity: the roles of product knowledge and involvement TL Baker, JB Hunt, LL Scribner Journal of marketing theory and practice 10 (4), 45-57, 2002 | 167 | 2002 |
| Individual differences in perceptions of service failure and recovery: the role of race and discriminatory bias TL Baker, T Meyer, JD Johnson Journal of the Academy of Marketing Science 36, 552-564, 2008 | 164 | 2008 |
| Competitive intelligence collection and use by sales and service representatives: how managers’ recognition and autonomy moderate individual performance A Rapp, R Agnihotri, TL Baker, JM Andzulis Journal of the academy of marketing science 43, 357-374, 2015 | 135 | 2015 |
| Preliminary evidence on the composition of relational exchange and its outcomes: the distributor perspective JA Siguaw, TL Baker, PM Simpson Journal of Business Research 56 (4), 311-322, 2003 | 130 | 2003 |
| The differing effects of technology on inside vs. outside sales forces to facilitate enhanced customer orientation and interfunctional coordination A Rapp, LS Beitelspacher, N Schillewaert, TL Baker Journal of Business Research 65 (7), 929-936, 2012 | 116 | 2012 |
| Patient satisfaction and service quality in the formation of customers' future purchase intentions in competitive health service settings TL Baker, SA Taylor Health marketing quarterly 15 (1), 1-15, 1998 | 112 | 1998 |
| Retail salesperson attributes and the role of dependability in the selection of durable goods JM Hawes, CP Rao, TL Baker Journal of Personal Selling & Sales Management 13 (4), 61-71, 1993 | 111 | 1993 |
| The impact of involvement on key service relationships TL Baker, JJ Cronin Jr, CD Hopkins Journal of services Marketing 23 (2), 114-123, 2009 | 110 | 2009 |
| From Gucci to green bags: Conspicuous consumption as a signal for pro-social behavior CM Johnson, A Tariq, TL Baker Journal of Marketing Theory and Practice 26 (4), 339-356, 2018 | 99 | 2018 |
| Conceptualizing salesperson competitive intelligence: An individual-level perspective A Rapp, R Agnihotri, TL Baker Journal of Personal Selling & Sales Management 31 (2), 141-155, 2011 | 96 | 2011 |
