| Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty M Amin International journal of bank marketing 34 (3), 280-306, 2016 | 784 | 2016 |
| User satisfaction with mobile websites: the impact of perceived usefulness (PU), perceived ease of use (PEOU) and trust M Amin, S Rezaei, M Abolghasemi Nankai Business Review International 5 (3), 258-274, 2014 | 624 | 2014 |
| Islamic banks: Contrasting the drivers of customer satisfaction on image, trust, and loyalty of Muslim and non‐Muslim customers in Malaysia M Amin, Z Isa, R Fontaine international journal of bank marketing 31 (2), 79-97, 2013 | 621 | 2013 |
| An examination of the relationship between service quality perception and customer satisfaction: A SEM approach towards Malaysian Islamic banking M Amin, Z Isa International Journal of Islamic and Middle Eastern Finance and Management 1 …, 2008 | 529 | 2008 |
| Hospital service quality and its effects on patient satisfaction and behavioural intention M Amin, S Zahora Nasharuddin Clinical Governance: An International Journal 18 (3), 238-254, 2013 | 459 | 2013 |
| Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships M Tabrani, M Amin, A Nizam International Journal of Bank Marketing 36 (5), 823-848, 2018 | 429 | 2018 |
| An integrated model of service experience, emotions, satisfaction, and price acceptance: an empirical analysis in the Chinese hospitality industry F Ali, M Amin, C Cobanoglu Journal of Hospitality Marketing & Management 25 (4), 449-475, 2016 | 364 | 2016 |
| The impact of human resource management practices on performance: Evidence from a Public University M Amin, W Khairuzzaman Wan Ismail, S Zaleha Abdul Rasid, ... The TQM Journal 26 (2), 125-142, 2014 | 350 | 2014 |
| Service quality dimension and customer satisfaction: An empirical study in the Malaysian hotel industry M Amin, Z Yahya, WFA Ismayatim, SZ Nasharuddin, E Kassim Services Marketing Quarterly 34 (2), 115-125, 2013 | 326 | 2013 |
| The influence of physical environment on emotions, customer satisfaction and behavioural intentions in Chinese resort hotel industry F Ali, M Amin Journal for Global Business Advancement 7 (3), 249-266, 2014 | 318 | 2014 |
| The effect of market orientation as a mediating variable in the relationship between entrepreneurial orientation and SMEs performance M Amin, R Thurasamy, AM Aldakhil, AHB Kaswuri Nankai Business Review International 7 (1), 39-59, 2016 | 306 | 2016 |
| The effect of trust, customer satisfaction and image on customers’ loyalty in Islamic banking sector MZ Hoq, N Sultana, M Amin South asian journal of management 17 (1), 70-93, 2010 | 246 | 2010 |
| Online impulse buying of tourism products: The role of web site personality, utilitarian and hedonic web browsing S Rezaei, F Ali, M Amin, S Jayashree Journal of Hospitality and Tourism Technology 7 (1), 60-83, 2016 | 227 | 2016 |
| The structural relationship between TQM, employee satisfaction and hotel performance M Amin, AM Aldakhil, C Wu, S Rezaei, C Cobanoglu International Journal of Contemporary Hospitality Management 29 (4), 1256-1278, 2017 | 226 | 2017 |
| How smart tourism technologies affect tourist destination loyalty N Azis, M Amin, S Chan, C Aprilia Journal of Hospitality and Tourism Technology 11 (4), 603-625, 2020 | 203 | 2020 |
| The Role of Physical Environment, Price Perceptions, and Consumption Emotions in Developing Customer Satisfaction in Chinese Resort Hotels F Ali, M Amin, K Ryu Journal of Quality Assurance in Hospitality & Tourism, 1-27, 2016 | 201 | 2016 |
| An examination of the relationships between physical environment, perceived value, image and behavioural Intentions: A SEM approach towards Malaysian resort hotels F Ali, R Omar, M Amin Journal of Hotel and Tourism Management 27 (2), 9-26, 2013 | 196 | 2013 |
| Does emotional intelligence and empowering leadership affect psychological empowerment and work engagement? SM Alotaibi, M Amin, J Winterton Leadership & Organization Development Journal 41 (8), 971-991, 2020 | 172 | 2020 |
| The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banks M Amin, Z Isa, R Fontaine The Service Industries Journal 31 (9), 1519-1532, 2011 | 172 | 2011 |
| Online repatronage intention: an empirical study among Malaysian experienced online shoppers S Rezaei, M Amin, WKW Ismail International Journal of Retail & Distribution Management 42 (5), 390-421, 2014 | 143 | 2014 |
Sajad RezaeiSenior Lecturer in Digital Marketing, Worcester Business School, University of WorcesterVerified email at worc.ac.uk