| Simulation-Based Quantification of Business Impacts Caused by Service Incidents A Kieninger, F Berghoff, H Fromm, G Satzger Exploring Services Science, 170-185, 2013 | 29 | 2013 |
| The economics of service level engineering A Kieninger, J Westernhagen, G Satzger System Sciences (HICSS), 2011 44th Hawaii International Conference on, 1-10, 2011 | 26 | 2011 |
| Service Level Management-Challenges and their Relevance from the Customers' Point of View. P Unterharnscheidt, A Kieninger Americas Conference on Information Systems, Paper 540, 2010 | 24 | 2010 |
| Towards service level engineering for IT services: defining IT services from a line of business perspective A Kieninger, D Baltadzhiev, B Schmitz, G Satzger SRII Global Conference (SRII), 2011 Annual, 759-766, 2011 | 22 | 2011 |
| A Capability Framework for IT Service Integration and Management in Multi-Sourcing M Goldberg, G Satzger, A Kieninger European Conference on Information Systems (ECIS), Paper 58, 2015 | 18 | 2015 |
| Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers. A Kieninger, D Straeten, SO Kimbrough, B Schmitz, G Satzger 11th International Conference on Wirtschaftsinformatik 2, 1015–1029, 2013 | 18 | 2013 |
| Retained Organizations in IT Outsourcing M Goldberg, A Kieninger, G Satzger, H Fromm Business & Information Systems Engineering, 1-14, 2016 | 17 | 2016 |
| Transition and Delivery Challenges of Retained Organizations in IT Outsourcing M Goldberg, A Kieninger, G Satzger, H Fromm Exploring Services Science, 56-71, 2014 | 14 | 2014 |
| Auf dem Weg zu einer Service Science - Perspektiven, Forschungsthemen und Handlungsempfehlungen aus der Sicht einer interdisziplinären Arbeitsgruppe G Satzger, W Ganz, R Beck, M Benkenstein, M Bichler, B Bienzeisler, ... | 14 | 2010 |
| Organizational Models for the Multi-sourcing Service Integration and Management Function M Goldberg, A Kieninger, H Fromm Business Informatics (CBI), 2014 IEEE 16th Conference on 2, 101-107, 2014 | 13 | 2014 |
| Business cost budgets: A methodology to incorporate business impact into service level agreements A Kieninger, G Satzger, D Straeten, B Schmitz, D Baltadzhiev International Journal of Service Science, Management, Engineering, and …, 2012 | 12 | 2012 |
| Co-creation of value in IT service processes using semantic mediawiki R Schmidt, F Dengler, A Kieninger Business Process Management Workshops, 255-265, 2010 | 12 | 2010 |
| Risk-Reward Sharing in IT Service Contracts-A Service System View G Satzger, A Kieninger System Sciences (HICSS), 2011 44th Hawaii International Conference on, 1-8, 2011 | 10 | 2011 |
| DYNSEA—A dynamic service-oriented Enterprise Architecture based on SD-logic R Schmidt, A Kieninger Enterprise Distributed Object Computing Conference Workshops, 2009. EDOCW …, 2009 | 9 | 2009 |
| Meta-Services–Towards Symmetric Service-Oriented Business Ecosystems R Schmidt, A Kieninger, R Fischer, C Zirpins Proceedings Second International Workshop on Enabling Service Business …, 2009 | 8 | 2009 |
| Towards a Framework of Influence Factors for Value Co-creation in Service Systems P Hottum, A Kieninger, P Brinkhoff Exploring Services Science, 1-11, 2015 | 6 | 2015 |
| Towards the Consideration of Performance Risks for the Design of Service Offers B Schmitz, A Kieninger, G Satzger, H Fromm Exploring Services Science, 108-123, 2014 | 4 | 2014 |
| Service Research J Cardoso, B Schmitz, A Kieninger Fundamentals of Service Systems, 343-377, 2015 | 3 | 2015 |
| Incorporating Business Impact into Service Offers – A Procedure to Select Cost-Optimal Service Contracts A Kieninger, B Schmitz, D Straeten, G Satzger 18th Americas Conference on Information Systems, 2012 | 3 | 2012 |
| Cost-Optimal Service Selection Based on Incident Patterns - A Service Level Engineering Approach A Kieninger Repository KITopen, 2015 | | 2015 |
Gerhard SatzgerKarlsruhe Service Research Institute / Institute of Information Systems and Marketing, KITBestätigte E-Mail-Adresse bei kit.edu
