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Chris Voss
Chris Voss
Professor of OM, Warwick Business School, Emeritus Professor London Business School
Bestätigte E-Mail-Adresse bei london.edu
Titel
Zitiert von
Zitiert von
Jahr
Case research in operations management
C Voss
Researching operations management, 176-209, 2010
68592010
Service research priorities in a rapidly changing context
AL Ostrom, A Parasuraman, DE Bowen, L Patrício, CA Voss
Journal of service research 18 (2), 127-159, 2015
20882015
Performance measurement in service businesses
L Fitzgerald
(No Title), 1991
19411991
Service design for experience-centric services
LG Zomerdijk, CA Voss
Journal of service research 13 (1), 67-82, 2010
16882010
Contingency research in operations management practices
R Sousa, CA Voss
Journal of Operations management 26 (6), 697-713, 2008
12502008
Quality management re-visited: a reflective review and agenda for future research
R Sousa, CA Voss
Journal of operations management 20 (1), 91-109, 2002
12102002
Development of a technical innovation audit
V Chiesa, P Coughlan, CA Voss
Journal of Product Innovation Management: an international publication of …, 1996
11541996
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
B Larivière, D Bowen, TW Andreassen, W Kunz, NJ Sirianni, C Voss, ...
Journal of business research 79, 238-246, 2017
9852017
Towards a classification of service processes
R Silvestro, L Fitzgerald, R Johnston, C Voss
International journal of service industry management 3 (3), 0-0, 1992
9731992
Service quality in multichannel services employing virtual channels
R Sousa, CA Voss
Journal of service research 8 (4), 356-371, 2006
6912006
The impact of supply chain relationship quality on quality performance
B Fynes, C Voss, S De Búrca
International journal of production economics 96 (3), 339-354, 2005
6612005
Alternative paradigms for manufacturing strategy
CA Voss
International Journal of Operations & Production Management 15 (4), 5-16, 1995
6271995
Service architecture and modularity
CA Voss, J Hsuan
Decision Sciences 40 (3), 541-569, 2009
5392009
Experience, service operations strategy, and services as destinations: foundations and exploratory investigation
C Voss, AV Roth, RB Chase
Production and operations management 17 (3), 247-266, 2008
4882008
“Futurizing” smart service: implications for service researchers and managers
NV Wünderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ...
Journal of Services Marketing 29 (6/7), 442-447, 2015
4682015
Antecedents of new service development effectiveness: an exploratory examination of strategic operations choices
CM Froehle, AV Roth, RB Chase, CA Voss
Journal of Service Research 3 (1), 3-17, 2000
4382000
Benchmarking and operational performance: some empirical results
CA Voss, P Åhlström, K Blackmon
International Journal of Operations & Production Management 17 (10), 1046-1058, 1997
4371997
The moderating effect of buyer‐supplier relationships on quality practices and performance
B Fynes, C Voss
International journal of operations & production management 22 (6), 589-613, 2002
3882002
Quality management: universal or context dependent?
R Sousa, CA Voss
Production and operations management 10 (4), 383-404, 2001
3742001
Innovation in experiential services: an empirical view
C Voss, L Zomerdijk
AIM Research, 2007
3722007
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