Forrest V. Morgeson III

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Claes FornellChairman and Founder, American Customer Satisfaction IndexBestätigte E-Mail-Adresse bei umich.edu
G. Tomas M. HultMichigan State UniversityBestätigte E-Mail-Adresse bei msu.edu
Sunil MithasUniversity of South FloridaBestätigte E-Mail-Adresse bei umich.edu
Timothy KeininghamJ. Donald Kennedy Endowed Chair in E-Commerce, St. John's UniversityBestätigte E-Mail-Adresse bei stjohns.edu
Pratyush Nidhi SharmaH. Taylor Morrissette Endowed Faculty Fellow & Associate Professor of MIS, University of AlabamaBestätigte E-Mail-Adresse bei ua.edu
M.S. KrishnanAccenture Professor of Computer Information Systems, Professor of Technology and OperationsBestätigte E-Mail-Adresse bei umich.edu
Lerzan AksoyDean, Gabelli School of Business and Professor of Marketing, Fordham UniversityBestätigte E-Mail-Adresse bei fordham.edu
Bart LariviereProfessor of Marketing at KU Leuven + Research Fellow Center for Service Intelligence, GhentBestätigte E-Mail-Adresse bei kuleuven.be
Udit SharmaUniversity of South FloridaBestätigte E-Mail-Adresse bei usf.edu
Yufei ZhangUniversity of Alabama at BirminghamBestätigte E-Mail-Adresse bei uab.edu
Atakan YalcinProfessor of Finance, Ozyegin UniversityBestätigte E-Mail-Adresse bei ozyegin.edu.tr
Neil A. MorganProfessor of Marketing, University of Wisconsin--MadisonBestätigte E-Mail-Adresse bei wisc.edu
Luke WilliamsVice President, AECOM (formerly Head of Research Methods, Ipsos)Bestätigte E-Mail-Adresse bei aecom.com
Ayalla RuvioMarketing professor, Broad College of Business, Michigan State UniversityBestätigte E-Mail-Adresse bei msu.edu
Brian R. ChabowskiProfessor of Marketing, The University of TulsaBestätigte E-Mail-Adresse bei utulsa.edu
Peter GabrielssonProfessor of International Marketing, University of VaasaBestätigte E-Mail-Adresse bei uwasa.fi
Jonathan WhitakerJoseph A. Jennings Chair in Business, University of RichmondBestätigte E-Mail-Adresse bei richmond.edu
Anita PansariMichigan State UniversityBestätigte E-Mail-Adresse bei msu.edu
Xiaoxu Wu SchultzColorado State UniversityBestätigte E-Mail-Adresse bei colostate.edu
Alexander BuoyeAssociate Professor of Marketing at St. John's UniversityBestätigte E-Mail-Adresse bei stjohns.edu

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Forrest V. Morgeson III

Department of Marketing, Michigan State University

Bestätigte E-Mail-Adresse bei msu.edu - Startseite

Customer Satisfaction Marketing Strategy Marketing Research Marketing-Finance Interface


Titel Nach Zitationen sortieren Nach Jahr sortieren Nach Titel sortieren	Zitiert von Zitiert von	Jahr
Customer satisfaction and stock prices: High returns, low risk C Fornell, S Mithas, FV Morgeson III, MS Krishnan Journal of marketing 70 (1), 3-14, 2006	1522	2006
Antecedents and consequences of customer satisfaction: do they differ across online and offline purchases? GTM Hult, PN Sharma, FV Morgeson III, Y Zhang Journal of retailing 95 (1), 10-23, 2019	487	2019
Misplaced trust? Exploring the structure of the e-government-citizen trust relationship FV Morgeson III, D VanAmburg, S Mithas Journal of public administration research and theory 21 (2), 257-283, 2011	421	2011
Stock returns on customer satisfaction do beat the market: Gauging the effect of a marketing intangible C Fornell, FV Morgeson III, GTM Hult Journal of marketing 80 (5), 92-107, 2016	237	2016
Expectations, disconfirmation, and citizen satisfaction with the US federal government: Testing and expanding the model FV Morgeson Journal of Public Administration Research and Theory 23 (2), 289-305, 2012	217	2012
Do managers know what their customers think and why? GTM Hult, FV Morgeson, NA Morgan, S Mithas, C Fornell Journal of the Academy of Marketing Science 45 (1), 37-54, 2017	203	2017
Does E‐government measure up to E‐Business? Comparing end user perceptions of US federal government and E‐business web sites FV Morgeson III, S Mithas Public Administration Review 69 (4), 740-752, 2009	197	2009
Do they all perform alike? An examination of perceived performance, citizen satisfaction and trust with US federal agencies FV Morgeson, C Petrescu International Review of Administrative Sciences 77 (3), 451-479, 2011	180	2011
Turning complaining customers into loyal customers: Moderators of the complaint handling–Customer loyalty relationship FV Morgeson III, GTM Hult, S Mithas, T Keiningham, C Fornell Journal of Marketing 84 (5), 79-99, 2020	171	2020
Cross-national differences in consumer satisfaction: Mobile services in emerging and developed markets FV Morgeson III, PN Sharma, GTM Hult Journal of International Marketing 23 (2), 1-24, 2015	149	2015
Service failure severity, customer satisfaction, and market share: An examination of the airline industry TL Keiningham, FV Morgeson III, L Aksoy, L Williams Journal of Service Research 17 (4), 415-431, 2014	148	2014
An investigation of the cross-national determinants of customer satisfaction FV Morgeson, S Mithas, TL Keiningham, L Aksoy Journal of the Academy of Marketing Science 39, 198-215, 2011	148	2011
Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage: A cross-industry analysis at the customer and firm levels B Lariviere, TL Keiningham, L Aksoy, A Yalçin, FV Morgeson III, S Mithas Journal of Marketing Research 53 (1), 91-109, 2016	120	2016
Commentary—The Economic and Statistical Significance of Stock Returns on Customer Satisfaction C Fornell, S Mithas, FV Morgeson III Marketing Science 28 (5), 820-825, 2009	107	2009
An empirical and comparative analysis of E-government performance measurement models: Model selection via explanation, prediction, and parsimony PN Sharma, FV Morgeson III, S Mithas, S Aljazzaf Government Information Quarterly 35 (4), 515-535, 2018	49	2018
The statistical significance of portfolio returns C Fornell, S Mithas, F Morgeson International Journal of Research in Marketing 26 (2), 162-163, 2009	41	2009
An abnormally abnormal intangible: Stock returns on customer satisfaction C Fornell, FV Morgeson III, GTM Hult Journal of Marketing 80 (5), 122-125, 2016	40	2016
The reign of the customer: Customer-centric approaches to improving satisfaction C Fornell, FV Morgeson III, GTM Hult, D VanAmburg Springer Nature, 2020	38	2020
Citizen satisfaction: Improving government performance, efficiency, and citizen trust F Morgeson Springer, 2014	36	2014
The American customer satisfaction index (ACSI): A sample dataset and description FV Morgeson III, GTM Hult, U Sharma, C Fornell Data in Brief 48, 109123, 2023	33	2023

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