| The characteristics of hotel websites and their implications for website effectiveness S Schmidt, AS Cantallops, CP dos Santos International Journal of hospitality management 27 (4), 504-516, 2008 | 423 | 2008 |
| Effect of recovery efforts on consumer trust and loyalty in e-tail: a contingency model C Pizzutti, D Fernandes International Journal of Electronic Commerce 14 (4), 127-160, 2010 | 155 | 2010 |
| Orientação empreendedora: um estudo sobre as conseqüências do empreendedorismo nas organizações DVDH Fernandes, CPD Santos RAE eletrônica 7, 2008 | 149 | 2008 |
| Antecedents and consequences of consumer trust in the context of service recovery CP Santos, DVH Fernandes BAR-Brazilian Administration Review 5, 225-244, 2008 | 140 | 2008 |
| A recuperação de serviços como ferramenta de relacionamento e seu impacto na confiança e lealdade dos clientes CP Santos, DVH Fernandes Revista de administração de empresas 48, 10-24, 2008 | 135 | 2008 |
| Trust recovery following a double deviation K Basso, C Pizzutti Journal of Service Research 19 (2), 209-223, 2016 | 134 | 2016 |
| Do ongoing relationships buffer the effects of service recovery on customers' trust and loyalty? C Pizzutti dos Santos, K Basso International Journal of Bank Marketing 30 (3), 168-192, 2012 | 120 | 2012 |
| How family resources affect materialism and compulsive buying: A cross-country life course perspective AM Baker, GP Moschis, S Benmoyal-Bouzaglo, C Pizzutti dos Santos Cross-Cultural Research 47 (4), 335-362, 2013 | 92 | 2013 |
| “Man, I shop like a woman!” The effects of gender and emotions on consumer shopping behaviour outcomes MM Herter, CP dos Santos, DC Pinto International Journal of Retail & Distribution Management 42 (9), 780-804, 2014 | 90 | 2014 |
| Impacto do gerenciamento de reclamações na confiança e lealdade do consumidor, no contexto de trocas relacionais de serviços: construção e teste de um modelo teórico CP Santos | 82 | 2001 |
| Challenging the" integration imperative": A customer perspective on omnichannel journeys I Gasparin, E Panina, L Becker, M Yrjölä, E Jaakkola, C Pizzutti Journal of Retailing and Consumer Services 64, 102829, 2022 | 76 | 2022 |
| A socialização de consumo e a formação do materialismo entre os adolescentes CP Santos, DVDH Fernandes RAM. Revista de Administração Mackenzie 12, 169-203, 2011 | 74 | 2011 |
| Effects of family structure on materialism and compulsive consumption: A life course study in Brazil GP Moschis, A Mathur, CK Fatt, C Pizzutti Journal of Research for Consumers 23 (4), 66-96, 2013 | 58 | 2013 |
| CONSUMER COMPLAINING BEHAVIOR IN DEVELOPING COUNTRIES: THE CASE OF BRAZIL. DVH Fernandes, CPD Santos Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior 20, 2007 | 52 | 2007 |
| Price unfairness: the indirect effect on switching and negative word‐of‐mouth C Pizzutti dos Santos, K Basso Journal of Product & Brand Management 21 (7), 547-557, 2012 | 51 | 2012 |
| A perceived-control based model to understanding the effects of co-production on satisfaction NA Pacheco, R Lunardo, CP Santos BAR-Brazilian Administration Review 10, 219-238, 2013 | 46 | 2013 |
| O impacto do gerenciamento de reclamações na confiança e na lealdade do consumidor CP Santos, CAV Rossi Revista de Administração Contemporânea 6, 49-73, 2002 | 46 | 2002 |
| Evaluation of the Consumer Style Inventory (CSI) scale in the Brazilian context CPDOS SANTOS, DVDH Fernandes RAM. Revista de Administração Mackenzie 7, 11-38, 2020 | 43* | 2020 |
| Antecedents of the client’s trust in low-versus high-consequence decisions MS Terres, CP dos Santos, K Basso Journal of Services Marketing 29 (1), 26-37, 2015 | 42 | 2015 |
| The Antecedents of the Consumer Complaining Behavior (CCB). DH Fernandes, CP dos Santos Advances in Consumer Research 35, 2008 | 39 | 2008 |